Service Advisor Escondido, CA

Who We Are:At SVT Fleet Solutions were a dedicated team focused on providing top-tier fleet management services - from preventative maintenance and compliance to customized fleet management solutions and support. We partner with clients across industries to ensure their vehicles stay safe efficient and road-ready while delivering reliable high-quality service that businesses can count in it for You:SVT Fleet Solutions is a dynamic and rapidly expanding organization and were on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service both within the company and to our valued clients. When you join SVT youll experience an extraordinary work environment complete with competitive compensation and a comprehensive benefits package including 401K with matching as well as Medical Dental and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!What Youll Do: TheService Advisor greets customers and communicates daily with customers on status of trucks. The Service Advisor also generates service and repair orders by ascertaining service requests and performance problems; verifies warranty and service contract coverage; inspects vehicles writes repair orders and daily maintains customer rapport and records. The Service Advisor also reviews jobs when they are complete and closes jobs. Other responsibilities will include: Customer Service Duties:Greets customers upon arriving in maintenance areaAscertains vehicle problems and services by listening to customers description of symptomsClarifies description of problemsConducts inspectionsProactively checks for recallsSubmits documentation for warranty repair ordersRetrieves mileage and vin numbers from vehicleChecks vehicle maintenance recordsExamines service schedulesMaintains customer rapport by providing explanation of estimates and daily updatesCalls customer when job is complete and truck is ready for pick upEstablishes good customer relations by providing estimates and timelinesAdministrative duties on per-need basisRepair Order Duties:Verifies warranty and service contract coverage by examining records and papersExplains provisions and exclusionsPrepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and service requiredObtains approval signaturesEnters RO into service database system and sends to Estimator and DispatcherMonitors repair work to ensure vehicle will be ready when promisedPrints warrantyPrints repair ordersIssues sublet purchase order numbersReviews jobs when completedCollects payment from jobsCloses jobsJob Qualifications & Requirements:Proven technical expertiseKnowledge of trucks and partsExcellent customer service skillsExcellent communication skillsExcellent problem-solving skillsStrong organizational skillsExcellent time management skillsAble to work in fast-paced environmentWork well with internal and external customersCompensation:$30-$40/hour (based on experience and qualifications)Full-time positionPhysical Requirements:Must be able to pass a post-offer drug screen physical and background Velocity Vehicle Group Offers:Fantastic Culture401k matchHealth Dental & Vision Insurance HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts company events and training programsExcellent Training and Career Advancement OpportunitiesVelocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.