Service Advisor

Are you a proactive detail-oriented person with great communication skills and a passion for customer service Butler Machinery wants you to be a Service Advisor coordinating and scheduling service technicians time invoicing work orders and communicating quotes job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70 year presence in the marketplace!

Responsibilities:

• Assists the Service Manager in quoting estimating and delivering CVAs (service contracts) upcoming jobs coming into the service department.
• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Seeks customer feedback proactively anticipates problems and responds promptly.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts materials and labor and approves the release of equipment for delivery to the customer.
• Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Managers role in their absence).
• Advises Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company.
• Seeks and participates proactively in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
• Participates in all company/location driven communication efforts including customer events department meetings and other related efforts.
• Maintains a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
• This position requires taking afterhours calls to support customers and technicians as needed.
• Works within and promotes vision mission and values of BMC.
• Performs other duties as assigned.

Supervisory Duties:

• Organizes communicates and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments providing technical expertise as needed.
• Selects trains and develops employees consistent with department/division goals providing coaching on career development.

Qualifications:

• A High school and/or technical school education or equivalent combination of experience training and/or education required.
• Strong customer service skills
• Strong computer skills
• Strong technical knowledge
• Excellent oral and written communication skills
• Strong time management skills
• Ability to multi-task

As a family business for three generations we currently employ over 900 associates in 20 locations throughout North Dakota South Dakota Montana and Nebraska. We are looking for self-motivated forward-thinking individuals to join us in our continued success. If you desire to start your career with our team here are some things we offer within our full benefits package:

EOE/Vet/Disability

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