Service Advisor

MichaelHohl Automotive Group is a trusted multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence.

We are seeking a Service Advisor to join our team. Our Service Advisors are the face of the service department the link between our customers and our technicians. We are looking for someone who is organized customer-focused and motivated to deliver an exceptional service experience every day. This role rewards people who can build trust communicate clearly and turn a service visit into a lasting customer relationship.

• Competitive salary plus performance-based commissions or bonuses

• Health dental and vision insurance

• 401(k) plan

• Ongoing manufacturer and dealership training opportunities

• Employee vehicle purchase program

• Greet service customers perform vehicle workarounds and accurately document customer concerns on repair orders

• Set realistic expectations on repair timelines and costs then communicate vehicle status proactively throughout the day

• Recommend and present additional services or maintenance items based on technician findings

• Coordinate with service technicians to ensure timely and accurate repair completion

• Review completed repair orders with customers at delivery explaining all work performed

• Follow up with customers after service visits to ensure satisfaction and build return loyalty

• At least 1 year of experience as a service advisor or in a dealership service role preferred

• Strong interpersonal and communication skills with the ability to explain technical information clearly

• Experience with dealership management systems (CDK Reynolds & Reynolds or similar)

• Ability to manage a high-volume workload accurately in a fast-paced environment

• Valid drivers license with a clean MVR

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.