Service Advisor Assistant

Service Advisor Assistant

We are looking for a Service Advisor Assistant to join our growing team! The right candidate will be detail-oriented with a strong customer service and administrative background. The day-to-day duties include supporting our service advisors processing service and warranty claims and working alongside the warranty administrator to keep repair orders accurate complete and moving on time.

About FAH

We are a fast-paced high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability energy and a commitment to success.

We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime high-traffic area offering consistent opportunities and strong earning potential.

We also invest in our team through ongoing training and development ensuring you have the tools knowledge and support needed to succeed and grow in the automotive industry.

Service Advisor Assistant Compensation and Benefits

• Health Medical and Dental
• 401K Plan options
• PTO and SICK Leave
• Growth opportunities
• Flexible Work Schedule
• Competitive Pay

Responsibilities

• Support service advisors with customer follow-up paperwork and daily workflow so they can stay focused on the drive
• Help prepare document and process customer-pay warranty and internal repair orders accurately
• Assist the warranty administrator with claim submission required documentation and follow-up on pending held or rejected claims
• Verify repair order details (labor operations parts story lines and authorizations) before claims are submitted
• Track claim status and follow up on aging or adjusted claims to keep the warranty schedule current
• Coordinate with advisors technicians and parts to gather missing information needed to complete and submit claims
• Keep customers and advisors informed on service progress timelines and any additional recommended work
• Maintain organized complete and accurate records within the dealership management system
• Help ensure a smooth and efficient service experience from check-in to check-out

Qualifications

• 12 years of customer service administrative or automotive service experience preferred
• High school diploma or equivalent
• Previous dealership warranty or automotive experience is preferred
• Strong attention to detail and accuracy with paperwork and data entry
• Strong communication organization and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and ability to learn dealership management and OEM warranty systems
• Positive friendly attitude along with an eagerness to improve
• Enjoy working in a dynamic environment
• Teammate with ability to collaborate across departments effectively
• Ability to learn new technology service procedures and warranty guidelines
• Valid drivers license and clean driving record

FAH LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.