Service Advisor

Bentley Truck Services Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia we now span the entire eastern seaboard with 11 state of the art locations offering commercial truck sales commercial truck rentals full-service leasing contract maintenance parts and service. We strive to create an uplifting and welcoming environment for our 200 employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success we want you on our Team!

Benefits:

• Sick/PTO
• Paid Holidays
• Competitive Wage
• Generous 401k match.
• Medical Dental Vision
• Employee Referral Bonus
• Company Paid Life Insurance
• Supplemental Life LTD STD Critical Illness and Accident Insurance
• A supportive team-driven work environment where your contributions matter

Service Advisor Job Summary:

The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction and retention is a must. The Service Advisor may need to open and close the shop as well when the Service Manager is off.

Responsibilities:

• Access vehicle problems and services needed by listening to customers description of symptoms clarifying description of problems conducting inspections checking vehicle maintenance records and examining service schedules.
• Verify warranty coverage and service contract coverage by examining records and papers explaining provisions and exclusions.
• Develop estimates by costing materials supplies and labor calculating customers payment including deductibles.
• Prepare repair orders by describing symptoms problems and causes discovered as well as repairs and services required obtaining approval signatures and entering the repair order into the service database.
• Maintain customer rapport by explaining estimates and keeping customers informed of their vehicles repair status on a daily basis.

Requirements:

• Previous customer service experience.
• Computer and point-of-sale proficiency.
• Organizational and record-keeping skills.
• High school diploma GED or equivalent.
• Valid drivers license with an acceptable driving record.
• 2-plus years of experience in a service advisor role strongly preferred.

Why Join Bentley Truck Services

• 35 Years of Industry Experience:For over 35 years Bentley Truck Services has been a trusted provider in the medium and heavy-duty truck industry. We offer the stability of an established organization with a clear direction for future growth.
• Family-Owned and Operated: As a family-owned business we value integrity accountability and long-term relationshipsboth with our customers and our employees.
• Supportive Environment: We will invest in your development and provide the tools needed for your success.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.