Service Advisor

• Serves as the primary contact for Customers communication with respect to scheduling aircraft into the service center for maintenance modifications and service bulletin/letter compliance (Includes airframe avionics and engines).
• Coordinates with parts department to pre-order known required parts and service bulletin kits as required.
• Seeks to obtain warranty and/or customer approvals prior to work being performed.
• Escalate conditions or situations that may impact schedule or workflow.
• Maintains balance of shop capacity to input demand at the facility and maintenance bay levels.
• Pre-arranges outside services with suppliers as required to meet scheduled return to service targets.
• Develops and provides cost estimates/invoices to include upselling optional Service Bulletins along with collecting partial and final payments.
• Becomes familiar with Cirrus reference system to provide retrievable information regarding labor hours parts cost etc. regarding frequently quoted services bulletins and modifications.
• Keeps current on revisions to inspection requirements changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins revisions to FARs and other data that could affect price quotes or customer down time.
• Research customers aircraft maintenance history additional customer requests service bulletins air worthiness directives and provides detailed schedule options with lead-times and downtime so the customer can make an informed decision. Includes all CUSTOMER and DEMO aircraft.
• Maintains a weekly maintenance schedule (minimum two-week window).
• Attends daily /weekly crew chief/supervisory meeting prepared to discuss pre-arranged services parts/kit availability and other factors that influence the customers due-out schedule.
• Provides resource and scheduling input for special projects such as modifications engineering issues.
• Becomes familiar with maintenance task requirements that could affect a work scope maintenance event or the ability of the service center to work on a scheduled aircraft.
• Ensure customer is well informed of the maintenance cost prior to service. Works with customer to obtain work scope approval deposit and/or payment prior to aircraft departure.
• Support coordination and planning of scheduled aircraft maintenance visits.
• Maintain knowledge of established maintenance programs Proposal and Sales processes Scheduling and Capacity Planning factors influencing aircraft visit span times and intricacies involving aircraft work packages.

• Bachelors in Aviation Management or Aviation Maintenance Technologies and 2-4 years experience in aviation maintenance OR 6 years combination of experience in scheduling or aircraft maintenance with knowledge of aircraft systems maintenance practices inspection programs and Federal Aviation Regulations.
• Demonstrated strong Customer service skills
• Demonstrated strong written and verbal communication skills
• Demonstrated ability to prioritize multiple objectives meet established deadlines and balance multiple projects and assignments
• Strong working knowledge of Microsoft Office Suite products

• 2-4 years prior planning / scheduling experience working in a variable demand fixed capacity environment
• Project Management Professional certification
• Airframe & Powerplant license

Our Benefits: Cirrus provides a range of exciting benefits including:

• Comprehensive Health Coverage: Medical vision dental with additional dependent coverage options
• Employer-Paid Coverages: Group term life short- and long-term disability insurance
• Flexible Spending Accounts:FSA and HSA offerings with company contributions to HSA
• Well-being:Calm Health Employee Assistance Program and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays 2 weeks of Paid Parental leave paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations