Server Services Engineer

Design install and support the hospitals server environment (Windows and Linux). Provide design assistance implement test and maintain the hospitals infrastructure systems. Utilize third party management tools assist in the implementation of hospital application programs ensure network backup and security systems are operative and enforce Information Security policies. Perform project and issue resolution duties (including on-call) as required.

1. Performs Server Services operational activities including but not limited to server installation issue troubleshooting and resolution software upgrades security patches performance monitoring performance tuning enterprise application administration and documentation updates.
2. Performs IT infrastructure projects as assigned. These projects include enterprise systems such as Exchange email VMware Citrix enterprise backups enterprise storage shared file & print services and remote access solutions.
3. Participates in the design installation and support of Information Systems and other departmental projects involving infrastructure and server components as assigned. These projects include application installs major system upgrades facility construction / renovation local server backup/storage and department moves.
4. Performs installation and maintenance of the Windows and Linux server environments for enterprise clinical and financial applications. Monitors environment status to proactively identify issues when possible. Contacts outside vendors when necessary to facilitate system support and issue resolution.
5. Participates in the implementation of infrastructure solutions and associated procedures. Ensures security policies are followed by all network users (including hospital staff physicians and outside vendors). Notify Server Services Coordinator or other IS management of suspected risks or violations.
6. Performs installation and monitoring of server back-up solutions for application data and system software. Monitors and records status of systems backups. Reports and resolves system backup issues as identified.
7. Provides regular updates on project status support issues and other operational activities to Server Services Coordinator Technical Services Manager and other IS personnel (as required).

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

1. Bachelors or Associates degree in Information Systems Business Administration or other related field; or ten (10) or more years of relevant work experience
2. Two (2) years experience in IT environment utilizing Windows Server TCP/IP VMware Active Directory
3. Must possess excellent analytical skills
4. Demonstrate knowledge of ITIL procedures hardware software and security
5. Excellent technical troubleshooting skills
6. Excellent communications and customer service skills
7. Extensive knowledge of standard network protocols standard server operating systems and enterprise network applications (e.g. Microsoft Exchange Active Directory anti-virus software firewalls backup systems DNS TCP/IP)
8. Ability to communicate effectively