Server Assistant The Café

Position Overview

The Server Assistant is responsible for supporting the efficient and seamless operation of The Café by Chef Emeril while delivering exceptional service and maintaining the high standards expected of Fairmont New Orleans. Working closely with Servers Culinary Stewarding and Food & Beverage leadership the Server Assistant ensures tables are properly set maintained and cleared while proactively assisting guests and service colleagues throughout the dining experience. This position plays an important role in creating a polished welcoming and memorable experience for every guest.

Responsibilities

• Consistently provide warm professional engaging and attentive service while representing Fairmont New Orleans and The Café by Chef Emeril.
• Assist Servers with the efficient and timely delivery of food beverages and other guest requests.
• Maintain complete knowledge of the cafés menu beverages amenities service standards and daily offerings.
• Assist with setting and resetting tables according to established Fairmont New Orleans standards and outlet specifications.
• Ensure tables chairs service stations and guest-facing areas remain clean organized properly stocked and presentation-ready throughout service.
• Clear and reset tables promptly and discreetly while minimizing disruption to guests.
• Assist Servers with pre-bussing clearing dishes replacing flatware refilling water and maintaining table presentation.
• Provide guests with additional items such as napkins flatware condiments water and other amenities as requested.
• Monitor the dining room and proactively anticipate guest and Server needs throughout the service period.
• Assist with running food from the kitchen to the dining room and ensure dishes are delivered to the correct table and guest whenever applicable.
• Communicate effectively with Servers Culinary Stewarding Hosts and leadership to ensure smooth and efficient service.
• Assist with maintaining proper service flow between the kitchen service stations and dining room.
• Support the proper handling transportation and organization of china glassware silverware trays and other service equipment.
• Maintain cleanliness and organization of service stations side stations storage areas and other assigned operational spaces.
• Restock service stations with necessary supplies throughout the shift and communicate replenishment needs to leadership.
• Assist with opening and closing duties including setting up the dining room stocking supplies cleaning service areas and completing assigned closing procedures.
• Follow proper food handling sanitation and safety procedures when handling food beverages dishes and service equipment.
• Assist with special events VIP experiences special occasions group functions and other hotel programming as assigned.
• Support personalized service for VIPs repeat guests special occasions and guests requiring additional assistance.
• Respond to guest questions and requests promptly and professionally and communicate concerns to the appropriate Server or leadership.
• Assist with service recovery efforts by promptly communicating guest concerns and supporting the team in resolving issues.
• Maintain awareness of guest privacy and exercise discretion and professionalism in all guest interactions.
• Work collaboratively with Food & Beverage Culinary Stewarding Front Office Housekeeping and other hotel departments to support seamless hotel operations.
• Participate in daily briefings departmental meetings training sessions pre-opening initiatives and hotel-wide programs as required.
• Contribute to establishing efficient service procedures workflows and outlet standards as part of the Fairmont New Orleans pre-opening team.
• Maintain a professional appearance consistent with Fairmont New Orleans grooming uniform and personal presentation standards.
• Maintain a positive respectful collaborative and guest-focused working environment consistent with Fairmonts values of Respect Integrity Teamwork Accountability and Excellence.
• Demonstrate flexibility and willingness to support other Food & Beverage outlets and hotel operations based on business needs.
• Perform additional duties and responsibilities as assigned by management.

Qualifications :

• Previous restaurant hotel hospitality or food and beverage experience preferred.
• Previous experience in a luxury hotel upscale restaurant or high-volume dining environment preferred.
• Strong guest service orientation with a genuine desire to create memorable experiences.
• Excellent verbal communication and interpersonal skills.
• Ability to remain professional calm and solution-oriented in a fast-paced dining environment.
• Strong attention to detail with a commitment to cleanliness organization and presentation.
• Ability to anticipate guest and team needs and respond with a sense of urgency.
• Ability to work effectively as part of a collaborative Food & Beverage team.
• Ability to follow established service sanitation safety and operational procedures.
• Professional appearance and demeanor consistent with Fairmont New Orleans luxury service standards.
• Ability to work efficiently while managing multiple tasks and priorities during busy service periods.
• Ability to work flexible schedules including mornings evenings weekends holidays and extended shifts as operationally required.
• Ability to stand and walk for extended periods and safely perform the physical requirements of the position including lifting carrying pushing pulling bending reaching and carrying service items.
• Ability to safely lift and carry trays dishes glassware and other service equipment as required.
• Food safety certification or willingness to obtain required certification within the established timeframe.
• High school diploma or equivalent preferred.
• Must be legally authorized to work in the United States.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time