Senior UX Researcher (UX Research and Design)

12-Month Contract
On-siteat Spring TX

ExxonMobil has been a leader in the energy sector for over 140 years. As ExxonMobil adapts to meet the increasing global demand for oil natural gas and refined products it is committed to playing a pivotal role in energy transition. ExxonMobils mission to fuel the world safely and responsibly has never been more important.

Together Raise and ExxonMobil are building teams that are rising to meet the worlds growing energy needs through the ExxonMobil Contingent Communitywhere skilled workers and unique contract opportunities meet.

Raise is taking applications for current openings like this one while building a diverse group of talent for future openings. When you apply for this role youll also be considered for upcoming positions that align with your skills and qualifications.

Note: Successful applicants will be employees of Raise Limited working at ExxonMobil facilities with both ExxonMobil employees and other contractors.

Overview
You help a global energy company make the business tools its teams use every day clearer and easier to use. About 70% of your time goes to user research and the other 30% goes to hands-on design. You talk with project teams and the people who use these tools find out what they need and turn what you learn into workflows journeys and prototypes. You succeed here when your research shapes how vendor and software-as-a-service (SaaS) apps are set up and upgraded and when the people using them notice the difference.

Responsibilities

• Meet with project teams and business stakeholders to learn their needs goals and business processes.
• Write research plans and UX plans that set the direction for each project.
• Lead user interviews contextual inquiries and workshops with a focus on qualitative research.
• Run usability tests to check designs and app setups before they go live.
• Turn your findings into clear insights personas user journeys and workflows.
• Build prototypes in Figma that follow the teams design systems.
• Guide how vendor and SaaS apps are configured and upgraded since the team does little custom development.
• Present your findings and recommendations to project teams product managers and business leaders.
• Spot usability and accessibility problems in existing tools and recommend fixes.

Qualifications

Required

• 7 years of hands-on experience in UX research.
• A bachelors degree in Human-Computer Interaction (HCI) Human Factors Psychology Design Information Science or a related field.
• Deep experience with qualitative research including user interviews research plans and synthesis.
• Proven skill planning and running usability tests.
• Strong stakeholder management with project teams product managers and business leaders including work in Agile teams.
• Working skill in Figma and design systems including prototypes workflows and user journeys.
• A portfolio that shows your research process and its impact.

Preferred

• Oil and gas industry knowledge.
• Experience with SAP or Power BI.
• Experience improving enterprise apps vendor tools or SaaS platforms.
• Knowledge of accessibility standards and inclusive design.
• Comfort learning new business processes quickly and delivering on tight deadlines.

Details: Onsite in Spring TX 40 hours a week. This is a one-year contract with possible extension starting November 9.

Looking for meaningful work We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work which is why were a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply including people from traditionally underrepresented groups such as women visible minorities Indigenous peoples people identifying as LGBTQ2SI veterans and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: order to submit candidates for roles our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions) please contact us at 1 or

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