Senior Technology Services Lead

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan design and implementation of complex solutions applying knowledge of technology and communicating technology solutions across audiences including technical managerial business executives senior executives and/or vendors. Job expectations may include coaching mentoring providing feedback and career development to members of the team directing team activities and adhering to defined practices and policies to obtain results.

• This job is responsible for providing technical direction and oversight of technology and automation solutions for a more resilient secure and robust responsibilities of the job include ensuring software is developed to meet functional non-functional and compliance requirements coding solutions performance and end to end expectations include an awareness of development testing and database administration practices in the industry.

Responsibilities:

• Provides leadership in defect incident problem and change review meetings and release activities as applicable developing reliable and repeatable solutions to technology issues
• Manages the stability resiliency reliability and performance of a wide array of supported systems
• Provides point of escalation for team members peers and partner teams and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Mentors staff provides technical leadership across the organization and participates and helps with the resource interview and onboarding processes
• Directs appropriate teams to ensure alerts monitoring dashboards and processes are established appropriately for new projects and initiatives
• Performs access reviews conducts compliance activities and serves as a delegate for administrative processes
• Supports change implementations and proactively identifies potential issues resulting from the changes
• Managing vulnerability remediation designing and implementing robust patching strategy with end to end automated solutions
• Designing deploying and maintaining databases on containers on Kubernetes / OpenShift platforms
• Implementinghighly resilient secure scalable and performant architectures in Hybrid cloud environments
• Sustaining ongoing compliance to banks standards including Identity Access Management Data protection and Security baselines
• Collaborating with crossfunctional teams to deliver secure resilient and productionready infrastructure platforms
• Contributing to CI/CD pipelines infrastructure automation and operational best practices
• Participating in Agile ceremonies and supporting iterative highquality software delivery

Required Qualifications:

• 5 Years of job related experience required.
• Strong handson experience with databases like Oracle/Exadata PostgreSQL CockroachDB Redis or DB2
• Working knowledge of managing databases on containers with good understanding of container concepts including scheduling networking storage configuration and secrets management
• Experience operating infrastructure services and database workloads in Cloud (Azure/AWS/GCP)
• Working knowledge of infrastructureascode (Terraform) and automated deployment approaches.
• Proficiency in Python working with APIs for developing and operationalizing AIdriven applications including agent designs
• Experience working in largescale enterprise environments with strong requirements for security reliability and compliance
• Familiarity with CI/CD pipelines and DevOps practices for containerized applications
• Experience contributing within Agile frameworks (Scrum Kanban or SAFe)
• Strong problemsolving skills and ability to troubleshoot complex platform issues
• Clear concise communication with technical and nontechnical stakeholders
• Ability to work effectively across engineering infrastructure security and application teams

Desired Qualifications:

• Experience operating in regulated or highly secure environments.
• Exposure to observability tools (logging metrics tracing) for distributed and AIdriven systems.
• Experience supporting multitenant platforms at scale.

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Kubernetes

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$117100.00 - $183500.00 annualized salary offers to be determined based on experience education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits access to paid time off resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.