Enter a job title or keyword

Senior Technical Writer

Newfire Global Partners

Job Location:

Boston, MA - USA

Yearly Salary: USD 90000 - 110000

Posted: 22 August 2026 (21 hours ago)

Application Deadline: 19 November 2026

Vacancies: 1 Vacancy

Department:

Product Management

Job Summary

Care Lumen Remote (US Only)

Employment Type: Full-time Employee

Salary Range: $90000 to $110000

About the Role

We are looking for an experienced Senior Technical Writer to help shape the documentation experience for a modern healthcare technology this role you will lead the creation and evolution of high-quality product documentation that enables customers internal teams and healthcare professionals to successfully adopt and use complex SaaS solutions. Your work will transform technical functionality into clear accessible and user-centered content that supports every stage of the product lifecycle.

As a key partner to Product Engineering Customer Success Technical Support and Enablement teams you will ensure documentation is delivered alongside new product releases reflects evolving product capabilities and meets the highest standards for accuracy consistency and usability. You will also contribute to documentation strategy content governance and continuous improvement initiatives that enhance the overall customer experience.

This is an exciting opportunity for a documentation professional who enjoys working in a fast-paced SaaS environment collaborating across disciplines and creating content that drives product adoption customer success and operational excellence within a highly regulated healthcare technology industry.

What Youll Do

Own documentation planning for assigned product areas managing priorities stakeholder reviews timelines and release readiness.
Create clear customer-facing documentation that translates complex product functionality into intuitive guidance for clinical operational and administrative users.
Develop release notes product guides and enablement materials that support successful product launches and customer adoption.
Partner closely with Product and Engineering teams throughout the development lifecycle to ensure documentation is accurate complete and available at launch.
Collaborate with Customer Success Technical Support and Enablement teams to maintain consistent up-to-date product knowledge across customer-facing organizations.
Maintain documentation governance by managing content lifecycle version control archival processes and consistency across documentation platforms.
Identify documentation gaps through customer feedback product changes support trends and stakeholder input recommending improvements that enhance the user experience.
Lead documentation audits and continuous improvement initiatives to ensure content quality usability and long-term maintainability.

Whats Required

Technical Writing: 6 years of experience creating technical documentation for SaaS products or complex enterprise software environments.
Content Strategy & Information Architecture: Strong ability to organize complex information into intuitive user-centered documentation that is clear accurate and easy to navigate.
Documentation Management: Experience planning prioritizing and managing multiple documentation initiatives while balancing competing deadlines and evolving business priorities.
Editorial Excellence: Exceptional writing editing and content review skills with strong judgment on when documentation requires incremental updates versus complete restructuring.
Product Development Knowledge: Familiarity with Software Development Lifecycle (SDLC) and Product Development Lifecycle processes with the ability to collaborate throughout the release cycle.
Documentation Tools: Experience using MadCap Flare or similar documentation management platforms.
Project Ownership: Proven ability to work independently drive documentation initiatives and thrive in fast-paced ambiguous environments.
Cross-Functional Collaboration: Strong communication skills with experience partnering closely with Product Engineering Customer Success Technical Support and other stakeholders.
Availability: Ability to align with Eastern Time working hours.

Whats Preferred

Healthcare Technology: Experience working within healthcare technology clinical workflows care management or other regulated industries.
AI-Enabled Documentation: Experience leveraging AI tools to accelerate documentation workflows including drafting content summarizing technical information identifying consistency issues and streamlining review processes.
Product Adoption Platforms: Experience with Pendo or similar digital adoption and product guidance platforms.

Compensation & Benefits

The expected total cash compensation for this role is market-driven with an expected starting salary of $90000 to $110000. Salary is ultimately determined based on a candidates skills expertise and experience.
Care Lumen offers a robust and comprehensive benefits package including:

Remote-first environment with company provided computer
Thirteen paid holidays per year (average)
Medical dental and vision coverage with multiple levels of coverage
HSA FSA and Dependent Care accounts
Short-term and Long-term disability
Life and accidental death insurance
Discounted voluntary benefits such as additional life insurance
Employee Assistance Program
Paid Parental Leave
Flexible vacation time
401(k) with employer matching and immediate vesting

Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.

Care Lumen is an equal opportunity employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other legally protected status.
We are committed to providing reasonable accommodations to qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

About Care Lumen
Care Lumen is transforming healthcare by connecting people care and dataso that every decision leads to better outcomes. We empower care teams with a unified platform that delivers intelligent real-time insights streamlined workflows and stronger collaboration across clinical operational and administrative domains.

Our vision is bold: to reimagine how care is delivered by unifying clinical operations and unlocking insights that improve lives. We believe in the power of great people and purposeful technologyand with all of us aligned around a common goal our potential grows even stronger. Were building for impact today and evolving through innovation tomorrow.
Were a remote-first company that values flexibility autonomy and results over hours logged. Were guided by values that push us to excel stay curious and take smart risks. The best solutions come from teams that listen learn and build together. And were focused on outcomes that matternot just for our clients but for the people they serve.

Care Lumens LinkedIn
Care Lumens website

Ready to Apply

Required Experience:

Senior IC

Apply Now