Senior Technical Support Specialist

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Senior Technical Support Specialist youll provide expert-level support for sophisticated analytical and microscopy systems collaborating with customers worldwide to optimize their research and analytical capabilities. Youll utilize remote diagnostic technologies while building strong relationships with field teams R&D and customers. This role combines technical problem-solving customer interaction and continuous learning as you work with advanced scientific instrumentation.

REQUIREMENTS:
Associates degree plus 5 years of relevant experience
Preferred Fields of Study: Electronics Engineering Physics Chemistry or related technical/scientific field
Strong analytical and diagnostic skills with sophisticated scientific equipment and software
Excellent interpersonal and communication abilities across all levels of technical expertise
Proven troubleshooting skills and ability to resolve complex technical issues
Demonstrated customer service excellence and professional relationship management
Advanced proficiency in relevant technologies hardware and software platforms
Strong project management and documentation capabilities
Proficiency in English (minimum B2 level); additional language skills are advantageous
Ability to work independently and collaboratively in a team environment
Willingness to travel 15-30% of time for customer support and training
Experience with CRM systems and technical documentation
Expertise in Windows-based software networking and computer hardware
Ability to manage multiple priorities effectively in a deadline-oriented environment
Knowledge of quality systems and regulatory compliance
Demonstrated commitment to continuous improvement and innovation

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

Senior IC