Senior Technical Support Specialist

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Office of Information Technology

Opening Date:October 20 2026

Closing Date:November 3 2026

Grade / Admin Unit: 29 / Professional/Technical

Job Class Code: 0871
Salary: $74845.68 - $105056.22*/Annually (*Includes a 15% recruitment and retention stipend)
Position Number:

Location: Augusta

Telework: Partial telework options are available after 3 months with management approval

Currently this position is not eligible for visa sponsorship or STEM OPT extensions.

DESCRIPTION:

As the Vulnerability Management Team Lead youll provide operational leadership technical direction and program oversight for the Information Security Offices enterprise Vulnerability Management and Application Testing program. This role offers the opportunity to guide vulnerability identification validation prioritization remediation coordination application security testing reporting metrics development and continuous improvement across State systems applications cloud services network environments and enterprise technology assets.

Youll work closely with SOC leadership ISO teams skilled contractor personnel application teams infrastructure teams agency stakeholders vendors service providers and leadership to improve enterprise visibility into cybersecurity risk. The position supports vulnerability scanning application testing limited penetration testing remediation tracking secure software development practices dashboarding metrics reporting and program documentation.

This position also plays a key role in coordinating assigned program resources advising leadership supporting risk-informed decision-making guiding remediation priorities and ensuring vulnerability management and application testing activities align with ISO priorities and statewide cybersecurity needs.

We are seeking a highly talented individual who will represent ourC.A.R.E.values in all that they do.

At MaineIT we:

• PracticeCustomer-focus ensuring that our customers areheardand their needs are met
• Hold ourselves to a high level ofAccountabilityby being transparent with our stakeholders
• Maintain an effective level ofResponsivenessby providing timely updates in a proactive manner
• Strive to provideEmpathy-driven people-focused services by applying emotional intelligence skills and behaviors
  

WHAT YOULL DO:

No two days look quite the same in MaineITs Information Security general you can expect to:

• Lead Vulnerability Management Operations: Assign and prioritize work coordinate daily operational coverage conduct follow-up guide skilled contractor personnel support program readiness and help ensure vulnerability management and application testing work is completed accurately consistently and timely.
• Oversee the Enterprise Vulnerability Management Program: Lead vulnerability identification scanning coverage validation prioritization remediation tracking exception review preparation and reporting across State systems applications cloud services network environments and enterprise technology assets.
• Lead Application Security Testing: Coordinate testing intake testing activities analysis validation documentation and communication of application vulnerabilities including support for secure software development practices and remediation recommendations.
• Administer Security Testing Platforms: Configure maintain tune and improve vulnerability management and application testing platforms to support reliable scanning accurate results effective reporting data aggregation workflow management and operational visibility.
• Develop Reporting and Metrics: Build and maintain dashboards KPIs KRIs reports templates executive summaries operational briefings and trend analysis materials that support risk-informed decision-making and program accountability.
• Coordinate Remediation Activities: Work with application teams infrastructure teams agency stakeholders vendors and service providers to communicate findings clarify risk track remediation progress resolve capability gaps and escalate unresolved or high-risk issues.
• Support Security Analysis and Testing: Conduct and coordinate limited penetration testing vulnerability validation root-cause review and technical analysis to identify infrastructure application configuration and process weaknesses.
• Provide Technical Guidance: Advise the Security Operations Center Manager ISO leadership technical teams vendors service providers and stakeholders regarding vulnerability management application testing remediation priorities tool use operational risks and program improvements.
• Support Security Initiatives and Projects: Participate in stakeholder meetings; analyze technical and operational requirements; contribute to secure software development improvements; develop metrics; produce reports; and deliver briefings or presentations to support informed decision-making.
• Maintain Program Documentation: Develop document and maintain standard operating procedures testing procedures remediation workflows vulnerability management playbooks knowledge articles workflow diagrams and supporting operational documentation.
• Support Training and Knowledge Sharing: Provide training mentoring and instructional materials on vulnerability review application testing security tooling remediation processes and response procedures to improve readiness consistency and response effectiveness.

WHY THIS ROLE STANDS OUT:

As a cybersecurity professional you have a lot of options when it comes to your career. We get it. Heres what sets our role apart:

• Enterprise Risk Visibility: Take a leadership role in identifying validating prioritizing and communicating security weaknesses affecting enterprise technology environments.
• Program Leadership: Help guide a fully developed enterprise Vulnerability Management and Application Testing program with statewide cybersecurity impact.
• Application Security Experience: Work with application testing activities secure development practices remediation coordination and application risk reduction across a large public-sector environment.
• Mission-Driven Public Service: Strengthen the capabilities that help protect critical government systems applications services and sensitive information.
• Enterprise-Scale Impact: Support vulnerability visibility and risk reduction across State systems cloud services applications network environments and other enterprise technology assets.
• Technical Leadership Opportunities: Guide program resources coordinate stakeholders advise leadership improve workflows refine reporting and mature vulnerability management and testing practices.
• Strategic Program Involvement: Contribute to testing coverage discussions risk prioritization methods dashboard improvements KPI/KRI development remediation tracking and operational planning.
• Continuous Improvement: Help improve program maturity through data quality improvements reporting enhancements workflow refinement secure software development recommendations and documentation updates.

WHY YOULL LOVE WORKING FOR MAINEIT:

If you are seeking a culture that supports growth fosters success and want to play a key role in maintaining the confidentiality integrity and availability of State of Maine data and systems then MaineIT is where you need to be. With the MaineIT Information Security Office you can expect:

• Generous Telework Opportunities: This position can work up to 90% remotely with management approval.
• Meaningful & Impactful Work: Lead vulnerability management and application testing activities that support statewide cybersecurity risk reduction.
• Supportive Team: Join a collaborative professional environment that invests in your development and values operational excellence.
• Work-Life Balance: Flexible scheduling and a healthy balance of professional and personal time.
• Innovative Culture: Be part of a team that values modernization program maturity continuous improvement and practical security outcomes.
• Professional Growth: Work with evolving vulnerability management platforms application testing tools security testing methods remediation workflows metrics and enterprise-scale cybersecurity challenges.

MINIMUMQUALIFICATIONS:

A minimum of 8 years of a combination of related post-secondary education technical certifications or technology related work experience. Related training internship experience etc. may be credited as related experience on a month-per-month basis.

Preference will be given to candidates who possess the following:

• Working knowledge of vulnerability management practices application security testing vulnerability assessment remediation coordination risk prioritization and security operations.
• Experience administering configuring tuning or supporting vulnerability management or application testing platforms such as Rapid7 Tenable Qualys Microsoft Defender Vulnerability Management HCL AppScan Burp Suite OWASP ZAP or comparable technologies.
• Experience coordinating vulnerability scanning application testing intake remediation tracking exception review preparation validation activities or vulnerability reporting across enterprise environments.
• Experience with secure software development practices OWASP Top 10 risks dynamic or static application testing concepts manual testing methods penetration testing concepts or cloud/container vulnerability review.
• Demonstrated ability to guide technical personnel coordinate assigned resources support operational coverage and manage competing priorities across active cybersecurity programs.
• Experience communicating vulnerability findings remediation priorities risk trends and operational recommendations to technical and non-technical audiences.
• Experience developing or maintaining dashboards KPIs KRIs executive summaries operational metrics testing procedures remediation workflows playbooks knowledge articles or program documentation.
• Experience working with application teams infrastructure teams vendors service providers agency stakeholders contractor personnel or cross-functional technical teams.
• Professional certifications such as CISSP CISM Security CySA CEH PenTest GPEN GWAPT GWEB OSCP or comparable credentials.

APPLICATION INSTRUCTIONS:

Pleasesubmita cover letter along with a current resumeand three (3) professional references.

In order forus to properlydetermineif you meet the minimum qualifications for any posting you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION:Formore information orquestions specific to the position please contact

The selected candidate willbe requiredto pass the required background checks (fingerprinting may berequired) as a condition of employment.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Balance Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leaveand3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums($11857.68-$13950.24annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by theState.

• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.

• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

• Retirement Plan The State of Mainecontributes14.06%of payto the Maine Public Employees Retirement System (MainePERS) on behalf of theemployee.

• Gym Membership Reimbursement Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycareexpenses.

• Public Service Student Loan Forgiveness The State of Maine is a qualified employer for this federal program. For more information visit theFederal Student Aid office.

• Living Resources Program Navigate challenging work and life situations with ouremployeeassistanceprogram.

• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptiveparentsreceiveforty-two (42) consecutive calendar days of fully paid parental leave.Additional unpaid leave may also be available under theFamily and Medical Leave Act.

• Voluntary Deferred CompensationSaveadditionalpre-taxfunds for retirement inaMaineSaves457(b)account through payrolldeductions.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of aboutadditionalwellness benefitsfor State employees from theOffice of Employee Health and Wellness.

Note: Benefits may varysomewhat accordingto specific collective bargaining agreements and are prorated for anything less than full-time.

Theresa job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicantsdemonstratejob requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creatinga strong senseof belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexualorientationor gender identity physical or mental disability religion age ancestry national origin familialstatusor genetics.

Ifyourelooking for a great next step and want to feel good about what you dowedlove to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. Ifyourecurrently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application please download and print oneHERE

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.