Senior Technical Service Trainer

Preferred Qualifications:

• Associates or Bachelorsdegree

• Curriculum development experience

• Experience evaluating and coaching instructor technique

• Technician Excellence orASE (Automotive Service Excellence) certification

• Previousexperience using SAP or equivalent ERP

Essential Duties

• Instructand traintechnicians in all aspects of repair and installationfor Generac productsusing a variety of methods including classroom instruction hands on labs and live stream training.

• Lead the developmentoftechnical training curriculum.

• Write and review technical documentation such as owner installation diagnostic and flat rate manuals and service and training bulletins.

• Establishwarranty flatrates for new product prototypes.

• Work with internal departments to fabricate training units.

• Mentorslower leveltechnical service onboarding andtraining oftechnical servicetrainers.

Knowledge Skills and Abilities:

• Knowledge ofMS Office toinclude:MS Word MS Power Point and MS Excel

• Advanced skillsin writing and presenting / instructing technical information

• Ability to develop testing plans

• Technical aptitude to doadvancedgenerator start up and troubleshooting

• Ability to deal with shifting priorities and moving deadlines

• Highly organized and detail oriented;

• Familiarity with hand tools and test equipment.

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Physical Demands: While performing the duties of this job the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop bend or reach above the shoulders. The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting close vision and the ability to adjust focus. Occasional travel.