Senior Technical Program Manager

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

Technical Program Manager Performance and Infrastructure Engineering PMO

Cloudflare is seeking a highly skilled self-motivated Technical Program Manager (TPM) to lead strategic multi-quarter initiatives within our Performance and Infrastructure organization. As a vital link between Product Engineering Capacity Planning Finance and Reliability you will drive a unified strategy from initial conception through to successful execution.

In this role you will be deeply involved in gathering requirements defining deliverables and reporting on progress. You will manage stakeholder expectations proactively identify risks and dependencies and ensure the delivery of predictable high-impact outcomes.

The ideal candidate is process-oriented yet remains flexible and iterative. You excel at navigating ambiguous technical challenges fostering collaboration across teams and asking the insightful questions necessary to drive stakeholders toward measurable results. This position requires a professional capable of managing complex tradeoffs and coordinating teams across global time zones.

Key Responsibilities

As a Senior Technical Program Manager (TPM) you will be responsible for a portfolio of foundational infrastructure initiatives including program planning execution cadence and leadership reporting and alignment. This role is a product-minded TPM position that combines technical program discipline with shaping program vision customer needs use cases success measures and roadmap tradeoffs. This role requires a strong blend of technical acumen strategic thinking and organizational leadership.

• Strategic Planning: Lead execution for key initiatives focusing on Infrastructure Efficiency and Engineering Reliability.

• Leadership Alignment: Partner with Product and Engineering leaders to establish goals metrics and decision frameworks.

• Portfolio Visibility: Maintain program plans roadmaps dependency maps and executive status reports.

• Cross-Functional Alignment: Align Product Engineering Infrastructure Capacity Data Finance Ops and Security teams.

• Decision Management: Identify tradeoffs early document decisions and manage escalations to resolution.

• Customer Representation: Represent internal technical users and integrate their workflows into program planning.

• Utilization Insights: Establish fleet-wide reporting for resource usage (CPU bandwidth memory storage I/O and RPS) to inform capacity planning and cost-efficiency strategies. Build automations and AI agents to handle routine program administration at scale.

• Strategic Alignment: Coordinate shared dependencies across Infrastructure Engineering Capacity Planning Traffic Engineering and Network Infrastructure workstreams where resource management and tracking intersect.

• Program Ownership: Lead end-to-end chaos engineering from test planning and execution to results publication.

• Execution & Readiness: Coordinate readiness reviews go/no-go decisions and safe execution of production resilience tests.

• Tracking & Reporting: Track remediation evaluate program impact and maintain roadmaps dashboards and runbooks.

Desirable Skills and Knowledge

• BS in Computer Science Information Technology Engineering or a related field or equivalent experience.

• 5 years of technical program management experience preferably in infrastructure reliability performance data platforms distributed systems or large-scale engineering environments.

• Strong technical fluency with infrastructure systems telemetry/observability reliability practices (SLO/SLIs) capacity planning data pipelines traffic management progressive rollouts or blast-radius reduction.

• Proven experience partnering with Product and Engineering to clarify vision represent internal customer workflows define use cases prioritize requirements and measure success.

• Ability to create realistic project plans manage dependencies and oversee execution to meet commitments and deliver with predictability.

• Excellent communication skills with the ability to tailor technical complexity for diverse audiences from engineering teams to executive leadership.

• Experience working across multiple time zones and multiple cross-functional teams.

• Fluent with Confluence Jira dashboards and project planning tools.

• Hands-on experience or a strong competency in leveraging AI productivity tools and development platforms to automate routine program administration with rigorous human-in-the-loop review of AI output

• Comfortable managing tight deadlines changing priorities and ambiguity

• Experience with various development and delivery methodologies (Agile Waterfall Kaizen Scrum or hybrid approaches).

• Ability to bring structure to ambiguity act as a self-starter and drive issues to resolution with empathy and sound judgment.

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

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