Senior Technical Infrastructure Program Manager, Field Engineering Portfolio

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life with a focus on root cause analysis of failures capacity and availability improvement and optimization of the existing fleet.

Were looking for an experienced Senior Technical Infrastructure Program Manager to lead the Global Data Center Performance Indicator (DCPI) Program for AWS Field Engineering. DCPIs turn continuous signals from data center infrastructure into early warning of equipment risk so the fleet moves from reacting to failures to preventing this role you will set the global strategy for how AWS measures and protects the health of its data center infrastructure. You will decide which risks the fleet must detect and in what order expand the program into new domains where regulatory requirements and AWSs public reputation are at stake and set the direction for the best way to scale the program so AWS operations become more efficient and intelligent while delivering world-class uptime for our customers.

You will bring deep technical expertise in data center mechanical electrical and controls systems and use it to set the technical direction for an AI-empowered machine learningintegrated platform that will lead AWS toward its vision of scaling effortlessly. You will partner closely with multiple engineering disciplines including mechanical/electrical reliability and quality software data science and data engineering teams as well as operations and sustainability partners. You will make strategic decisions on program priorities investment and overall direction connecting long-term program vision with the rapid growth of AWS.

You must be adept at identifying and communicating upcoming risks issues and bottlenecks and be instrumental in resolving them often across multiple organizational boundaries. You must possess a strong sense of organization communication and team-building skills that foster robust working relationships with internal and external stakeholders.


Key job responsibilities
Own the strategy and roadmap for global infrastructure health and performance programs prioritizing investment by risk customer impact and scale.
Define the performance indicators signals thresholds and data-quality standards that measure the health of data center infrastructure and hold them to a high technical bar.
Drive programs across regions and organizational boundaries aligning engineering operations software and data science partners on priorities standards and success metrics.
Set the technical requirements for the tools and platforms that build deploy and scale performance monitoring and partner with software and machine learning (ML) teams on where automation and anomaly detection add the most value.
Extend program coverage to new equipment types and domains and establish mechanisms for transitioning mature capabilities to operational owners.
Full lifecycle ownership from risk identification to global fleet-wide resolution including standards and processes for tracking reporting and closing actions.
Prepare narratives for executive leadership with recommendations that articulate decision points relative to cost timing availability and strategic trade-offs.

A day in the life
Why AWS
About AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud
platform. We pioneered cloud computing and never stopped innovating thats why customers
from the most successful startups to Global 500 companies trust our robust suite of products and
services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster
a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning
experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of
sacrifices at home which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home theres nothing we cant achieve in the
cloud.

Mentorship & Career Growth
We have a career path for you no matter what stage youre in when you start here. Were continuously raising our performance bar as we strive to become Earths Best Employer.
Thats why youll find endless knowledge-sharing mentorship and other career-advancing
resources here to help you develop into a better-rounded professional.

About the team
Amazons vision is to be the worlds most customer-centric company and this role is key to that vision. As a Field Engineering Technical Program Manager you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you:

Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
Are detail and data oriented
Have experience managing engineering projects.
Build trust and relationships with different stakeholders (e.g. Operations Commissioning Construction and Design)
Up to 25% travel expected.

Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

If you meet these qualifications exude passion and enjoy the challenge of innovative projects at hyper-scale this job is for you!

Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures and were building an environment that celebrates knowledge sharing and mentorship.

Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

- 5 years of program management or technical project management experience
- Bachelors degree in Electrical Engineering Mechanical Engineering or a related field or 2 years of electrical or mechanical engineering experience
- Experience in Data Center Engineering Operations with a deep understanding of electrical and mechanical data center infrastructure

- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience working with large complex data sets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 148700.00 - 201200.00 USD annually
USA WA Seattle - 148700.00 - 201200.00 USD annually