Senior Systems Support Engineer

Senior Systems Support Engineer
12 months contract with possible extension
Pleasanton CA
5 days onsite
Interview process: 1 Phone 2. In-person

Senior Systems Support Engineer (contractor position)
DSI R&D Services Team

Role Overview: The Senior Systems Support Engineer provides comprehensive hardware software and networking support for client instruments across the Pleasanton and Santa Clara campuses as well as remote external sites.

• Networking Support (Core Focus): Responsibilities include configuring maintaining and setting up firewall/servers and PC devices managing IP addresses and folder shares on instruments and servers and diagnosing network connectivity issues on VLANs switches servers and working with internal and external stakeholders.
• Instrument & Systems Support: Performs preventative maintenance (PMs) installation and operational qualifications (IOQs) hardware repairs part replacements and system software upgrades.
• Documentation & Coordination: Accurately documents all service activities in the electronic database coordinates requests via ServiceNow and communicates status updates to stakeholders.
• Training & Development: Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation eventually guiding other team members.

Education & Experience:
Requires an Associates or Bachelors degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.
Safety & Compliance: Strictly complies with all Roche safety policies practices and applicable FDA and ISO regulations related to instrument support and qualification.

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