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Senior Systems Support Engineer
Job Location:
Job Location:
Pleasanton, CA - USA
Hourly Salary:
USD 75 - 80
Hourly Salary:
Posted:
23 October 2026 (11 hours ago)
Posted:
Application Deadline:
20 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Overview:
The Senior Systems Support Engineer provides comprehensive hardware software and networking support across the Pleasanton and Santa Clara campuses as well as remote external sites.
Networking Support (Core Focus):
Responsibilities include configuring maintaining and setting up firewall/servers and PC devices managing IP addresses and folder shares on instruments and servers and diagnosing network connectivity issues on VLANs switches servers and working with internal and external stakeholders.
Instrument & Systems Support:
Performs preventative maintenance (PMs) installation and operational qualifications (IOQs) hardware repairs part replacements and system software upgrades.
Documentation & Coordination:
Accurately documents all service activities in the electronic database coordinates requests via ServiceNow and communicates status updates to stakeholders.
Training & Development:
Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation eventually guiding other team members.
Education & Experience:
Requires an Associates or Bachelors degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.
Safety & Compliance: Strictly complies with all safety policies practices and applicable FDA and ISO regulations related to instrument support and qualification.
Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
The Senior Systems Support Engineer provides comprehensive hardware software and networking support across the Pleasanton and Santa Clara campuses as well as remote external sites.
Networking Support (Core Focus):
Responsibilities include configuring maintaining and setting up firewall/servers and PC devices managing IP addresses and folder shares on instruments and servers and diagnosing network connectivity issues on VLANs switches servers and working with internal and external stakeholders.
Instrument & Systems Support:
Performs preventative maintenance (PMs) installation and operational qualifications (IOQs) hardware repairs part replacements and system software upgrades.
Documentation & Coordination:
Accurately documents all service activities in the electronic database coordinates requests via ServiceNow and communicates status updates to stakeholders.
Training & Development:
Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation eventually guiding other team members.
Education & Experience:
Requires an Associates or Bachelors degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.
Safety & Compliance: Strictly complies with all safety policies practices and applicable FDA and ISO regulations related to instrument support and qualification.
Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Senior IC
About Company
Nesco Resource is a trusted staffing and employment agency delivering staffing services and recruitment solutions for employers and job seekers nationwide.
