Senior systems Operations Manager

About this role:

Wells Fargo is seeking a Sr. Systems Operations manager for the Storage team within the FHO (Foundational Hosting Operations) organization.

This manager will be responsible for setting & driving strategy standards and operating models for production support resiliency and risk management across the endtoend technology ecosystem of a large complex portfolio including internally developed platforms vendor solutions and thirdparty hosted systems.

The technology landscape spans multiple upstream and downstream dependencies requiring strong senior leadership oversight to maintain platform stability resiliency and regulatory compliance.

As a senior leader within IOR (Infrastructure Operations & Reliability) this role is accountable for service continuity incident and problem management governance and operational risk mitigation across the Storage Infrastructure portfolio. The leader will actively partner with application teams infrastructure and engineering groups vendors risk partners and business stakeholders to ensure issues are resolved quickly safely and with minimal client impact.

In this role you will:

Additional Responsibilities

• Manage and develop teams of analysts associates and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders internal partners and peers in order to engineer projects identify new products and solutions and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system as well as the periodic system review
• Perform assessments security audits and system enhancement consultations
• Determine appropriate strategy and actions of Storage Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals analysts or associates
• Ensure the Storage Operations team communicates with customers to keep them informed of incident progress and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7 years of Systems Engineering and Technology Architecture experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 3 years of management or leadership experience
• 7 years of Systems/Storage Engineering and Technology Architecture experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 6 years of experience in technology operations production support or platform management within large complex enterprise environments.

Desired Qualifications:

• 3 years of senior people management experience leading global distributed teams.
• 5 years of experience and strong expertise in incident problem and change management; operational risk; resiliency; governance; and ITIL practices for missioncritical platforms.
• 5 years of experience in technology or production engineering roles supporting financial services or similarly regulated environments.
• 3 years of experience leading high-severity incidents
• 3 years of experience communicating with senior and executive stakeholders.
• 3 years of experience with stakeholder management skills at the executive level.
• Familiarity with vendor-hosted and third-party managed platforms.
• Experience operating and maturing follow-the-sun support models.
• Background in driving automation and operational efficiency initiatives.

Job Expectations:

• Flexibility to work in a 24/7 environment including weekends and holidays
• Ability to work onsite at one of the posted locations
• Position offers a hybrid work schedule
• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.