Senior Systems Operations Developer

We are

At Synechron we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence Consulting Digital Cloud & DevOps Data and Software Engineering servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization from Artificial Intelligence and Blockchain to Data Science models Digital Underwriting mobile-first applications and more. Over the last 20 years our company has been honored with multiple employer awards recognizing our commitment to our talented teams. With top clients to boast about Synechron has a global workforce of 17000 and has 58 offices in 22 countries within key global markets.

Our challenge

We are seeking aSenior Systems Operations Developerwith strong experience in product operations messaging infrastructure Linux administration Proofpoint Cloudmark and SMTP routing. The ideal candidate will be responsible for maintaining optimizing and supporting business-critical messaging platforms while ensuring system reliability security and operational excellence. This role requires a combination of systems engineering application support troubleshooting automation and cross-functional collaboration skills.

Additional Information*

The base salary for this position will vary based on geography and other accordance with law the base salary for this role if filled within Charlotte NC is$85k - $90k/year & benefits (see below).

The Role

Responsibilities:

• Manage and support messaging and email infrastructure in production environments.
• Perform day-to-day product operations including monitoring incident response service validation and operational support.
• Administer and troubleshoot Linux-based systems and services.
• Configure maintain and troubleshootProofpointandCloudmarkmessaging and email-security solutions.
• Design implement and maintain SMTP routing relays gateways connectors and mail-flow configurations.
• Analyze email delivery issues including bounces delays rejections spam classifications and routing failures.
• Monitor system health performance availability capacity and message-processing workflows.
• Investigate and resolve production incidents using structured root-cause analysis.
• Develop scripts and automation to improve operational efficiency and reduce manual processes.
• Implement and maintain operational procedures runbooks support documentation and knowledge articles.
• Support upgrades patches configuration changes migrations and production deployments.
• Collaborate with engineering security network infrastructure and support teams to resolve complex issues.
• Ensure messaging systems meet security compliance availability and performance requirements.
• Participate in on-call rotations and provide timely support for critical production issues.
• Identify opportunities to improve monitoring alerting reliability and overall product operations.

Requirements:

• Several years of experience in systems operations production support messaging operations or systems development.
• Strong hands-on experience with Linux operating systems and command-line administration.
• Solid understanding of email and messaging technologies including:
  • SMTP
  • DNS and MX records
  • SPF DKIM and DMARC
  • TLS and certificate management
  • SMTP authentication
  • Mail queues and delivery status codes
  • Email reputation and anti-spam controls
• Experience with SMTP routing mail relays gateways connectors and mail-flow troubleshooting.
• Experience supportingProofpointandCloudmarkproducts or comparable messaging-security platforms.
• Strong troubleshooting analytical and problem-solving skills.
• Experience working in production environments with incident change and problem-management processes.

Preferred but not required:

• Scripting experience using Shell Python or Bash.
• Experience with cloud platforms (AWS Azure or GCP).
• Familiarity with email security and anti-spam technologies.
• Experience in a 24x7 support environment.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical dental vision life insurance and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities focused on skills substantive knowledge and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the worlds leading tier-one banks financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse fun-loving and global work culture.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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