Senior Systems Engineer-ServiceNow #634

Leads resolution of complex technical problems across systems networks applications and deployment efforts platform upgrades configuration standards and process supports and enhances applications and infrastructure components with minimal storage planning backup validation environment testing and release technical leadership mentors junior staff and coordinates with cross-functional automation and performs intermediate code updates to enhance system reliability and capabilities.

• For conditions of employment and citizenship requirements please visit the job announcement on the United States Senate Career Page at Duties/ Responsibilities
  • Participates in on-site and on-call rotation.

  Required Work Experience

  • Five to eight years of relevant work experience(GED) three to sixof relevant work experience (Associates) one to three yearsof relevant work experience (Bachelors) one to two yearsof relevant work experience (Masters).

  Required Special Skills/ Knowledge

  • Manages current storage capacity and ensures storage is available to support all computing environments; plans for future storage growth; monitors and confirms that system files and application products are successfully backed up; performs necessary installations patches and upgrades.
  • Works escalated issues from lower-tier team members and mentors or relays information on solutions to train others.
  • Analyzes new hardware and software releases for their impact on the Senate environment; tests new releases on Senate-supported platforms; develops product configuration standards for use in the Senate environment.
  • Creates develops modifies instructs and provides technical assistance on business continuity plans and processes.
  • As part of our hiring process we may conduct a skills assessment to better understand an applicants proficiency in key areas relevant to the role.

  Desired Qualifications

  • 24 years of general IT systems administration or engineering experience.
  • Additionally 24 years of direct ServiceNow administration or production support experience.
  • Experience supporting CMDB; exposure to Vulnerability Response is preferred.
  • Familiarity with ITAM and/or ITOM and the Common Service Data Model is a plus.
  • Understanding of ITIL principles and IT service management processes.
  • Strong troubleshooting communication and documentation skills.
  • A collaborative approach and a willingness to learn and share knowledge with others.

  Working Conditions

  • Since this position requires onsite presence in support of the U.S. Senate when in session this position requires the employee to be available and prepared to work during a lapse in appropriations in inclement weather on holidays and during late-night overnight and weekend the context of government furloughs this position is considered excepted.
  • This position directly supports essential services of the U.S. Senate. As such this position requires the employee to be available and prepared to work during a lapse in appropriations in inclement weather on holidays weekends and during late nights to ensure essential services to the Senate continue without the context of government furloughs this position is considered excepted.
  • The U.S. Senate network cannot be taken offline for maintenance during the workday or while the Senate is in session. As such maintenance windows may only occur at night on weekends and occasionally on holidays. Employees who perform systems upgrades maintenance wiring backups or support for alternate data centers will have schedules that include working nights weekends and holidays.

  Security Clearance

  • This position requires that the applicant obtain and maintain a SecretU.S. Government security clearance.
  • Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.
  Education

  High School Diploma/ GED.

  Additional information

  The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules regulations and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email with Applicant Accommodation in the subject line. No moving relocation or pre-employment travel expenses will be paid for this position or while in application for this position.

  Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.