Senior Surgical Scheduler, Orthopedics
Job Location:
Boston, MA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Take the next step in your healthcare career while making a meaningful impact on patients providers and surgical care coordination!We are seeking an experienced organized and detail-oriented Sr. Surgical Scheduler to join the Department of this advanced administrative role youll play an important part in coordinating surgical procedures managing complex provider schedules and ensuring patients experience a smooth well-organized journey throughout their orthopedic care.
Working with minimal supervision youll bring advanced scheduling expertise strong problem-solving skills and a collaborative approach to supporting surgeons clinical teams and patients. Youll also serve as a knowledgeable resource for fellow administrative staff while helping maintain efficient daily practice operations.
What Youll Do
- Coordinate surgical procedures and patient appointments maintaining accurate scheduling records and supporting timely access to orthopedic care.
- Manage complex scheduling needs including surgical scheduling provider schedule changes and schedule blocking.
- Collaborate with surgeons clinical teams and administrative colleagues to coordinate schedules communicate changes and resolve scheduling challenges.
- Serve as a key point of contact for patients responding to inquiries communicating appointment information and helping navigate scheduling-related concerns.
- Perform advanced administrative functions supporting surgical services patient coordination and daily practice operations.
- Process patient billing forms maintain accurate documentation and scan records into electronic medical records.
- Serve as a Super User for scheduling registration and billing systems providing assistance and training to colleagues.
- Provide functional guidance to Office and Practice Assistants and in partnership with the Supervisor help oversee daily administrative activities.
- Manage patient communications related to prior authorizations provider questions prescription refills and test results ensuring appropriate follow-up and escalation.
- Support patient registration check-in and check-out and co-payment collection as needed.
- Collaborate with multidisciplinary teams to improve scheduling workflows support operational efficiency and maintain a positive patient experience.
Qualifications
- High school diploma or equivalent required.
- 35 years of office experience required.
- Advanced Microsoft Office skills including Outlook Word Excel and PowerPoint.
- Strong knowledge of office operations standards and administrative procedures.
- Ability to manage non-routine phone inquiries resolve routine administrative issues and appropriately escalate complex concerns.
- Excellent written and verbal communication skills including the ability to compose edit and proofread professional correspondence and documents.
- Strong organizational multitasking and time management skills with the ability to manage complex schedules and competing priorities.
- Ability to work independently follow established protocols and provide guidance and support to fellow administrative team members.
Additional Job Details (if applicable)
- Hybrid work arrangement.
- Comprehensive benefits including medical dental and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your career in a senior surgical coordination role within the Department of Orthopedics.
- Develop specialized expertise in complex surgical scheduling provider calendar management and orthopedic practice operations.
- Build leadership and mentoring skills by providing guidance and support to fellow administrative team members.
- Collaborate with orthopedic surgeons clinical teams and administrative colleagues dedicated to delivering exceptional patient care.
- Gain valuable experience supporting specialized surgical services while contributing to efficient scheduling workflows and improved patient access.
Youll play an essential role in coordinating orthopedic surgical care while ensuring patients surgeons and clinical teams have the scheduling support they need for a seamless experience. Join a collaborative team where your expertise attention to detail and commitment to exceptional patient service make a meaningful impact every day!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/HourlyGrade
4EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
