Senior Support Specialist (Safety and Engagement) Annenberg Access Center (Monday-Friday, 830am-5pm)

Role: Senior Support Specialist (Safety and Engagement)Reports to:DirectorProgram: 1400-ACCESS ServicesDepartment: Access ServicesLocation: Annenberg Access Center - 503 Olympic Blvd. Santa Monica CA 90401Setting:100% OnsiteSchedule: Monday - Friday 8:30am 5pm Status:Full-time/Non-Exempt/Non-ManagementBenefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) :1SummaryAs a Senior Safety and Engagement Specialist you will play a key role in our mission to provide compassionate restorative care to individuals facing homelessness mental health challenges and substance addiction. You will be the first point of contact for clients fostering a welcoming environment that supports their progress. Using evidence-based approaches like harm reduction housing-first and trauma-informed care youll engage with clients ensure adherence to program guidelines and maintain a safe well-kept facility. Your responsibilities will include conducting regular site walk-throughs implementing crisis interventions when needed keeping accurate documentation and collaborating with our team to deliver holistic Duties and Responsibilities:Under the supervision of the Director the Support Specialist (Safety and Engagement) is responsible for:Provide excellent customer service by engaging and welcoming all accurate information regarding available Access Center and SHWASHLOCK (shower washers & lockers) services and hours of with management staff and security in maintaining order and smooth flow of services throughout the Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive and oversee the Access Center Lobby courtyard west side patio bathrooms and showers to ensure compliance with program policies and perimeter and promote resources to participants that are available in the community and surrounding areas as well as directions and transportation assistance as NARCAN and Fentanyl testing strips inventory reporting and collaboration with the Director oversee and update the permanent termination Control Room supplies and all incidents including those involving SMPD fire department and paramedics and submit incident and oversee the delivery of donations of food and clothing for the Access Center; and provide donation receipts to with the daily operation of the facility as needed including general cleaning duties; cleaning and sweeping front of Access Center and with the supervisor daily to report all issues concerns suggestions and all staff meetings safety team meetings agency meetings training and retreats as duties as :Minimum high school diploma/GEDMinimum of one (1) year experience in a responsible security/customer service positionDemonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstancesAble to lift to 50 lbs. to move items as neededFamiliarity with non-violent crisis interventionFamiliarity with Harm Reduction and Trauma Informed Care PracticesAble to self-motivate and to appropriately organize and motivate othersAble to multitask: handling multiple tasks and high volume client requestDemonstrated knowledge of issues faced by population served (homelessness mental illness substance abuse medical issues domestic violence etc.)Able to work in a high tolerance Harm Reduction model with members who have multiple barriersExperience working in a community-based setting and as part of a teamComputer literate; able to use computerized database system for information managementAbility to work as a team memberPreferred Qualifications:Bilingual (Spanish)Work Environment:Primarily outdoor/indoor office environmentOn occasion walk or drive to different local sitesRegularly required to sit stand bend and occasionally lift or carry up to 50 poundsMay necessitate working in a busy and loud environmentMay be exposed to elements like cold heat dust noise and odorMay need to bend stoop twist and sit throughout the day