Senior Supply Chain Manager, Customer Delivery Excellence (CDE)

At Amazon we are committed to being the most customer-centric company on earth. The Global Transportation Services team (GTS) at Amazon is comprised of high-powered dynamic teams which are shaping network execution through the development and application of innovative transportation and delivery management concepts.

The Customer Delivery Excellence team within GTS is looking for a Senior Program Manager to lead analysis and operational execution to reduce DEA defects in the supply chain.

As a Senior Program Manager you will be responsible for deep diving transportation cost drivers and partnering with cross-functional teams to action specific drivers while maintaining or improving customer experience and transportation cost by driving the proper volume allocations to our carriers leading to the most optimized mix. You will lead programs from idea inception to implementation. You will manage multiple competing projects and effectively prioritize them.

Key job responsibilities
- Understand the North America (NA) Transportation network and act as a Subject Matter Expert for driving changes across all of North American Customer Fulfillment (NACF).
- Work with Long Term and Mid Term Planning teams to set volume plans by carrier for future time frames to ensure accuracy and validity of plans while managing for key metrics such as Cost Delivery Estimate Accuracy (DEA) and Speed.
- Identify analyze and maintain key metrics with trend and variance analyses to discern root cause of defects.
- Collaborate with other Program/Product managers and analysts to continuously improve operations ability to support volume allocations change and carrier commitment requirements. changes.
- Partner with Carriers for Amazon Logistics (AMZL) Amazon Air Third Party Carrier Managers Finance Technology teams and ensure network design manages Speed DEA and Cost effectively and can properly maintain volume allocation targets.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Irving - 115400.00 - 160000.00 USD annually
USA VA Arlington - 115400.00 - 160000.00 USD annually
USA WA Bellevue - 115400.00 - 160000.00 USD annually