Senior Staff Strategic Operations

About the team:

Office of Business Strategy manages the portfolio strategy and operations for the Cloud Engineering & Support (CES) organization.  The CES organization is accountable for delivering autonomous infrastructure with speed and efficiencywhile providing the enterprise-grade services our customers rely on.

What you get to do in this role:

• In this role you will drive the organizations most critical cross-functional priorities and strategic programs operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed governed and run at scale.
• This person is effective at building relationships collaborating and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.
• Organize complex ambiguous problems into prioritized milestones deliverables dependencies and success criteria designing programs to deliver specific strategic outcomes and drive relentless accountability against them
• Develop and implement scalable processes templates and training to ensure program delivery and process adoption; oversee change management efforts guiding teams through organizational transitions and improvements
• Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership transparency and visibility clearly communicating objectives status risks and results while ensuring surgical execution and handoffs across workstreams

Qualifications :

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Proven project/program management experience involving many cross-functional teams 
• Solid organizational skills with high regard for quality 
• Strong collaboration and relationship-building skills able to work well with many different types of personalities in various functions. Masterful in the art of bringing people together 
• Excellent communication skills - Ability to communicate document and present complex technical issues in a concise and efficient manner for a variety of audiences 
• Experienced and confident in creating slides and presenting to executives 
• Must possess effective listening skills and comfortable asking powerful questions 
• Passion for working with people in technical environments 
• Proven leadership skills to influence and motivate without authority. True servant leader 
• Proven facilitation skills to lead/drive a variety of program events 
• Excellent negotiation and conflict management skills 

Basic Qualifications:

• 12 years of project/program management experience in mid/large size companies ideally in a software engineering/product development organization with a Bachelors degree; or 8 years and a Masters degree; or a PhD with 5 years experience; or equivalent experience.

For positions in this location we offer a base pay of $171900 - $300800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time