Senior Staff Software Engineer AIML Veza

 We are seeking a  Senior Staff Software Engineer to serve as the technical visionary and architect for our multi-agent harness platform and writing agents for our products.

This is a high-leverage tier-one leadership opportunity operating at the absolute frontier of Agent research and large-scale backend systems this role you wont just implement agentsyou will define the architectural patterns scalability guardrails and strategic direction for how intelligent autonomous agents reason decide and secure the modern enterprise.

What You Will Do

• Architect & Vision: Define the technical roadmap and architecture for Access AI Platform ensuring high availability low latency and deterministic reliability.
• System Design: Lead the design of advanced agent orchestration layers multi-agent communication and sophisticated context/memory management.
• Productionize at Scale: Transition cutting-edge LLM capabilities and MCP frameworks from experimental prototypes into hardened enterprise-grade pipelines within our identity access infrastructure.
• Technical Leadership: Act as a force multiplier across the engineering organization. Define engineering excellence establish robust test/evaluation frameworks for non-deterministic AI systems and mentor senior and staff-level engineers.
• Cross-Functional Influence: Partner closely with Product Security and Executive leadership to align technical investments with long-term business strategy pioneering new capabilities from ideation to global deployment.

Qualifications :

What You Bring

• Education: Bachelors Masters or PhD in Computer Science Engineering or a related technical field.
• Experience: * 10 years of professional software engineering experience with a proven track record of technical leadership at a Staff or  Senior Staff level.
• 2 years of hands-on experience in architectural design and production deployment of GenAI technologies multi-agent systems LLM orchestration frameworks (e.g. LangChain AutoGen) or Model Context Protocols (MCP).
• Technical Mastery: * Expert-level proficiency in Python and Golang (or Java) with deep expertise in distributed systems microservices architectures and high-throughput API design.

• Deep understanding of Cloud Platforms (AWS Azure GCP) with experience designing or integrating with enterprise Identity and Access Management (IAM) environments and security fabrics.

• Execution & Ownership: A strong sense of product ownership. You have a history of taking ambiguous 0-to-1 AI initiatives and scaling them to 1-to-100 enterprise realities.
• Communication: Exceptional communication skills with a demonstrated ability to distill complex AI reasoning and architectural trade-offs into clear strategic narratives for both engineering teams and executive boardrooms.

For positions in this location we offer a base pay of $171900 - $300800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time