Senior Staff Product Security Engineer | Product Security Incident Response Team (PSIRT)

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

About the role
ServiceNow seeks a senior staff-level product security engineer to serve as a senior technical authority within the Product Security Incident Response Team (PSIRT). PSIRT is ServiceNows awareness response and investigation capability for post-release vulnerabilities in ServiceNow-developed products and service offerings.

This role is for a recognized expert who can operate independently and as part of a team on the most significant security issues facing the platformvulnerabilities that require evaluating intangibles. You will lead deep-dive investigations coordinate resolution across engineering product and release teams and demonstrate calm decisive leadership during significant security events.

This is a role for someone who already understands product development cycles and the engineering and product relationships that drive themand will use that fluency to lead fixes to completion under incident pressure. You will help shape how ServiceNow responds to product security vulnerabilities at scale and the technical rigor of the entire response capability.

Key Responsibilities

Lead Through Significant Security Events

• Provide additional response coverage outside of normal working hours for significant product vulnerabilities as they emerge.
• Demonstrate technical and organizational leadership during these eventsbringing structure and clear decision-making under pressure.
• Partner with incident commanders business information security leadership engineering and customer-facing teams to maintain clear ownership workstream prioritization and hand-offs during these events.

Reduce Exposure Window

• Drive coordinated response across affected releases balancing risk and remediation feasibility.
• Leverage an understanding of product development cycles and engineering/product partnerships to move fixes through the release pipeline without stalling on organizational boundaries.
• Verify fix completeness and guard against incomplete mitigations before release.

Drive the CVE & Coordinated Disclosure Process

• Lead ServiceNows CVE disclosure processowning CVE assignment scoring advisory content and publication timing.
• Collaborate with external security partners vendors and researchers on coordinated disclosures aligning timelines and messaging across parties.
• Conduct technical accuracy reviews of external advisories researcher write-ups and joint disclosure content to ensure correctness before publication.
• Represent PSIRTs technical position in multi-party coordinated disclosures and researcher engagements.

Pursue After-Action Outcomes & Continuous Improvement

• Author postmortems and drive lessons learned to closure following product security incidents.
• Participate in retrospectives following significant product security events translating findings into concrete process and technical improvements.
• Contribute to partner teams tracking product security risk themes and trends across the portfolio.
• Contribute to SDLC improvement areas feeding incident learnings upstream into secure development practices.
   

Qualifications :

Qualifications

• Minimum 12 years of related experience with a Bachelors degree; or 8 years with a Masters degree; or a PhD with 5 years of experience; or equivalent experience.
• Minimum 5 years of auditing source code for security vulnerabilities.
• Demonstrated leadership during significant security events or major incidents with willingness to participate in on-call.
• Ability to read and comprehend Java and JavaScript code. 
• Strong understanding of common Java and JavaScript vulnerabilities. 
• Proficiency in scripting in both Python and JavaScript for data gathering processing and visualization. 
• Development of proof-of-concept exploits for web application vulnerabilities. 
• Written and verbal communication of complex security risk clearly to both technical teams and leadership.
• Experience with leading fix implementation and release coordination across engineering product and test/release teams.
• Proficiency in deep-dive product security investigations and root-cause analysis spanning design code configuration and operational layers.
• Exploit analysis and proof-of-concept development that distinguishes real exploitability from theoretical risk.
• Familiarity with SDLC integration CI/CD pipelines SaaS threat models and secure development practices.
• Experience leading a CVE disclosure process including CVE assignment scoring (CVSS) and advisory publication.

Preferred Qualifications

• Experience in a PSIRT or similar function for a major software or SaaS platform.
• Recognized expertise in product security incident response vulnerability research or application security within a software or SaaS environment.
• Experience conducting vulnerability assessments on the ServiceNow platform.
• Experience with emerging threats: AI-specific attack vectors software supply chain security and SDLC tooling security.
• Experience with cloud infrastructure (AWS Azure GCP) and containerized environments.
• Relevant security certifications (e.g. OSWE) or demonstrated equivalent expertise.

#SecurityJobs
 

For positions in this location we offer a base pay of $201300 - $352300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time