Senior Staff Product Manager, Conversational AI

We are seeking an exceptional Senior Staff Product Manager to own and drive the strategic vision and execution of AI-native conversational experiences across the ServiceNow this role you will take full ownership of product direction navigate complex cross-functional challenges and establish yourself as the trusted expertinternally and externallyfor conversational AI strategy. This is an ownership role for a self-directed leader who thrives in ambiguity drives alignment across silos and earns credibility as a thought leader.

What You Get to Do in This Role

• Own the end-to-end product vision strategy and roadmap for AI-native conversational experiencesfrom conception through market success
• Take initiative to identify strategic opportunities define product direction and make bold decisions with conviction
• Drive execution across complex multi-team challenges (AI/ML Engineering Design Data GTM Customer Success Security)
• Navigate ambiguous high-impact product decisions requiring cross-functional alignment and creative trade-offs
• Establish yourself as the recognized expert on conversational AI strategyinternally with leadership and partners externally with customers.
• Represent product strategy to executive leadership and key accounts with clarity and confidence
• Maintain deep knowledge of the AI marketemerging models techniques competitive moves and industry trends
• Identify strategic inflection points and market opportunities before they become obvious
• Understand enterprise customer workflows deeply; connect their pain points to conversational AI solutions
• Turn customer feedback into strategic insights and roadmap priorities
• Define multi-year strategy aligned with platform vision while remaining agile to market signals
• Communicate complex problems into clear requirements; inspire teams around shared vision
• Influence without direct authority; build alignment through leadership credibility and demonstrated progress
• Partner with Design Research and Engineering teams to deliver effective end-to-end conversational customer experiences
• Define success metrics telemetry requirements and drive continuous optimization
• Connect AI innovation to workflow automation governance and enterprise operations
• Synthesize insights across AI research market trends and customer needs
• Anticipate where the market is heading; position ServiceNow to lead

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 12 years of softwareproductmanagement experience
• Proven ability to own and drive product visions from conception to market success
• Demonstrated expertise building and scaling conversational AI agentic or LLM-powered products at enterprise scale
• Strong track record navigating complex cross-functional challenges and aligning multiple teams
• Established as a recognized expert/thought leader in conversational AI or adjacent AI domains
• Deep technical acumen; comfort engaging deeply with AI/ML engineers on architecture and feasibility
• Strategic thinking ability; skill at connecting dots across domains and anticipating market evolution
• Experience selling to and supporting enterprise customers through buying deployment and adoption
• Exceptional communication and influence skills; ability to inspire teams and convince stakeholders without direct authority
• Self-directed and entrepreneurial; comfortable taking initiative in ambiguous situations
• Deep knowledge of current AI landscapeLLMs RAG multi-agent systems agentic AI
• Experience at AI-native companies or during transformational AI moments
• Background in workflow automation BPM or enterprise operations software- nice to have
• Familiarity with ServiceNow platform customers or enterprise software ecosystem- nice to have

FD21

For positions in this location we offer a base pay of $190900 - $334100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time