Senior Staff Outbound Product Manager

This role is part of our AI Platform product organization responsible for the foundational capabilities of the Now Platform which are at the center of every out-of-the-box ServiceNow solution. You will be part of the Strategic Enablement Team in the Outbound Product Management organization a talented and supportive group that is passionate about evangelizing our platform internally and externally. You will work cross-functionally with product teams customers partners and the field to enhance the overall experience with the solution and ensure successful go-to-market.  

As a Senior Staff Outbound Product Manager you will play a critical role in managing complex customer adoption engagements to ensure the adoption of the Platform helping to rapidly establish Generative AI solutions and other Platform capabilities in our customer base. The successful candidate is a results-oriented self-starter with strong program management skills technical expertise and exceptional communication abilities to ensure successful implementation and customer satisfaction.  

What you get to do in this role 

• Provide program management practices such as planning scheduling monitoring risk management etc. to drive rigorous project execution throughout the project lifecycle 
• Apply project management expertise from the Now Create implementation methodology and prescriptive guidance to promote engagement delivery to drive successful customer outcomes 
• Manage cross-functional projects and teams senior-level business executives and customers to provide an exceptional customer experience  
• Drive collaboration and efficient decision-making between all internal and external stakeholders including partners and customers 
• Provide regular (weekly monthly quarterly) updates to customers as well as to internal stakeholders 
• Facilitate project planning meetings reviews and retrospectives 
• Provide project governance to manage requirements in line with agreed to scope and business objectives 
• Develop and present the project value proposition to customers as part of the initiative and on-going collaboration 
• Mentor team members to achieve the engagements deliverables and promote the customers desired results 
• Identify gaps between actuals and plan of record proposing solutions and driving resolutions 
• Ensure complete knowledge transfer record updates and all transition activities are taking place at the end of each engagement 

Qualifications :

• Minimum of 12 years of high-tech/SaaS industry experience 
• 8 years in a customer-facing role program management or similar role 
• 8 years of experience with technology products 
• Certified ScrumMaster PMP and/or SeviceNow Implementation Methodology certification or equivalent 
• Exceptional communication skills to include technical and business concepts 
• Very strong written communication skills  
• Excellent negotiation and persuasion skills 
• Must enjoy working in a highly collaborative environment 
• Prior experience with implementing or supporting ServiceNow products 
• Strong cross-functional technical Project Management experience and demonstrated experience in leading key projects including strategic customer programs from inception to successful roll-out 
• Ability to think strategically learn fast and communicate with impact 
• Ability to travel possibly 50% of the time
• English fluent 

For positions in this location we offer a base pay of $171900 - $300800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time