Senior Staff Inbound Product Manager Search

About the Team: 

The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNows AI Innovation org we build the connective tissue that powers enterprise search agentic AI and Intelligent workflows across the Now Platform. Our mission is to advance search and conversational AI capabilities that not only understand context but also anticipate user needsunlocking new agentic opportunities driving measurable value and enabling real-time performance and CSAT insights.

Together the Intelligent Services layer forms the foundation for Now Assist and agentic AI giving ServiceNow a unique advantage in delivering AI that truly knows your business.

The Impact Youll Make:

Intelligent Services is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced enterprise search and conversational AI capabilities that enhance user experience and support the companys growth ambitions. This highly impactful business-critical role is an opportunity to shape how search is employed to power richer more intuitive conversational experiences. As the line between search and conversation blurs youll guide the development of our foundational search capabilities to create conversational experiences that are personalized relevant and grounded in trusted information. This manager will also lead a small team and integrate user insights to ensure customer-centric solutions.

What you get to do in this role: 

• Set the vision for Enterprise Search & AI  Define and drive the product strategy for search retrieval-augmented generation (RAG) and question-answering capabilities that will power ServiceNows next wave of growth and innovation as we scale to $30B in revenue.
• Own outcomes not just outputs  Shape the product narrative secure executive buy-in and ensure every initiative delivers measurable business and customer impact.
• Lead with technical depth and clarity  Guide engineering ML research UX research and design partners with crisp actionable requirements that enable fast high-quality delivery of advanced search capabilities.
• Champion user-driven innovation  Leverage customer pilots user research and market insights to create experiences that feel intuitive contextual and indispensable.
• Drive adoption across the platform  Partner with other product teams to embed search and GenAI capabilities throughout the ecosystem expanding their impact and value.
• Measure what matters  Define and refine metrics that capture the real-world performance relevance and business value of search and AI features.
• Develop future leaders  Manage and mentor a team of 4 Product Managers fostering a culture of innovation accountability and technical excellence.

Qualifications :

Were seeking a technical product leader with deep expertise in enterprise search and a passion for driving AI-powered innovation.

The ideal candidate brings:

• Proven leadership: 10 years building and leading high-performing product teams including mentoring junior leaders and fostering cross-functional collaboration.
• Enterprise Search expertise: 8 years in software product management with hands-on experience building search or RAG (Retrieval-Augmented Generation) products that drive measurable impact.
• AI/ML fluency: Strong understanding of AI/ML frameworks and modern search technologies (e.g. Moveworks Glean Elasticsearch Coveo) with the ability to evaluate integrate and innovate on emerging capabilities like context awareness data indexing and relevance ranking.
• Execution excellence: A track record of delivering high-quality scalable features at speed while maintaining a laser focus on outcomes that matter.
• Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant customer-centric solutions.
• Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses guide strategy and measure success.

• Strategic problem-solving: Comfort navigating ambiguity uncovering root problems and clearly communicating trade-offs to drive decisions. 

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time