Senior Specialist, Payroll

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Responsibilities:

Client Service & Deliverables

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies

• Review and/or process payrolls in a timely manner to meet client deadlines to include updating employee records calculating/paying bonuses or severance reviewing accuracy of federal and state income related tax calculations and reconciling payroll deposits tax withholdings wage garnishments etc.

• Prepare reports of employee earnings taxes deductions and employers contribution for social security and unemployment

Client Service

• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters

• Maintain confidence of employee data by keeping all information confidential

• Accurately convey detailed information in both written and verbal format

• Provide technical software support to clients

• Identify and accurately capture out of scope work

• Identify new opportunities to expand services to clients

Implementation & Technology

• Be an additional resource to the implementation team when needed

• Interview clients to gain understanding of payroll needs

• Manage new client implementation projects ensuring timely completion and client satisfaction

• Train clients on payroll processes as necessary

Individual and Team Development

• Be a resource to new hires and/or less experienced staff as it relates to clients software payroll and/or processes

• Provide honest feedback to new hires/less experienced staff in a timely manner

• Help build team capabilities and knowledge by sharing insights and lessons learned

• Research and maintain product knowledge on ADP software platforms

• Maintain current knowledge of local state and federal practices and laws

Qualifications:

• 3 years of relevant payroll experience

• Experience with ADP RUN software and implementation experience

• CPP preferred

• Bachelors degree required

• Working knowledge of Outlook and Microsoft Office Suite

• Highly detail oriented and focused on accuracy

• Strong organization and time management skills

• Strong adaptability and multi-tasking skills

• Ability to effectively work in a deadline driven environment serving multiple clients

• Ability to provide exceptional client service

• Strong written and verbal communication skills; appropriately and professionally communicates with all levels

• Ability to learn new technology and processes quickly

• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate