Senior Software Engineering Manager, Managed Gateways SREs

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If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

Location:Washington

As a Senior Software Engineering Manager for Managed Gateways SREs you will lead the charge in defining the reliability scalability and operational excellence of Kongs critical managed services. Your teams unwavering commitment to 99.99% uptime and seamless performance directly empowers developers globally fueling the Agentic Era by providing the robust infrastructure that underpins modern API-driven applications. Youll build this team in Toronto from the ground up and in the early stages youll stay hands-on - directly in the work not just directing it from a distance.

• Build Kongs Managed Gateways SRE team in Seattle Washington from the ground up - hiring setting the bar and staying hands-on in enterprise implementations as the team ramps.

• Act as a direct contributor to critical implementations and reliability work in the early stages with outcomes that materially move the needle on Managed Gateways growth and business performance.

• Lead mentor and grow a high-performing team of Site Reliability Engineers dedicated to Kongs Managed Gateway offerings in direct support of our critical enterprise customer base across the Americas and Europe.

• Architect and implement robust scalable and fault-tolerant cloud-native systems using technologies like Kubernetes Golang and major cloud providers.

• Own the end-to-end operational lifecycle from proactive monitoring and alerting to incident response and blameless post-mortems ensuring continuous service improvement.

• Drive developer delight and operational efficiency through automation self-service tooling and streamlined workflows for deploying and managing API gateways while proactively preventing technical debt and reducing operational toil.

• Define track and report on key SLOs and SLIs and advocate for architectural best practices that keep Managed Gateways performant and resilient as it scales.

• Collaborate cross-functionally with Product engineering and support teams to influence roadmap decisions and ensure operational readiness for new features.

• Proven experience leading and managing Site Reliability Engineering or DevOps teams in a fast-paced high-growth environment.

• Deep expertise in designing deploying and operating highly available distributed systems on cloud platforms (AWS Azure or GCP).

• Extensive hands-on experience with Kubernetes (k8s) and container orchestration in production environments.

• Proficiency in Golang or similar modern programming languages for infrastructure automation and service development.

• Strong understanding of observability principles and experience with tools such as Prometheus Grafana OpenTelemetry or similar.

• Demonstrated ability to manage critical incidents perform root cause analysis and implement effective preventative measures.

• Familiarity with API gateway technologies service mesh or network proxies is a significant plus.

• Ownership: You take full responsibility for the reliability and performance of systems driving initiatives from conception to completion.

• Urgency: You thrive in dynamic environments prioritizing critical issues and delivering impactful solutions with speed and precision.

• Collaboration: You build strong relationships foster open communication and work effectively across global teams to achieve shared goals.

• Experience with open-source contributions or active participation in SRE/cloud-native communities.

• Certifications in cloud platforms (e.g. AWS Certified DevOps Engineer) or Kubernetes (e.g. CKA CKAD).

• Background in companies focused on developer tools infrastructure software or API management.

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About Kong:

Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .

Required Experience:

Manager