Senior Software Engineer AI Operations Team (Open to hiring at the Lead Software Engineer Level)

As a senior technical contributor on the AI Platform and Operations team you will help build and operate Apollo Wellmarks governed composable foundation for safe secure and scalable enterprise AI adoption. 

You will design build and operate core AI platform capabilities including governed AI access model routing prompt management agent orchestration and runtime services tool execution knowledge retrieval evaluation observability enterprise guardrails and cost management. You will guide engineers through complex technical challenges and drive adoption of architecture standards automated testing CI/CD practices reusable SDKs infrastructure-as-code templates and reference implementations. 

In partnership with product architecture security compliance legal data governance cloud and engineering teams you will strengthen platform reliability security auditability and operational excellence while enabling teams across Wellmark to responsibly adopt and scale AI solutions. 

Qualifications :

Preferred: 

• Experience developing cloud-native applications and platform services using TypeScript Python or similar technologies. 
• Experience with AWS cloud services and familiarity with AI/ML capabilities such as Amazon Bedrock Bedrock AgentCore SageMaker OpenSearch Lambda API Gateway DynamoDB EventBridge Step Functions or related services. 
• Familiarity with Microsoft Azure AI services Azure OpenAI Azure AI Foundry Azure AI Search or other Azure-native AI capabilities. 
• Experience designing building or operating AI platform capabilities such as model routing prompt management agent orchestration agent runtimes tool integration or AI governance controls. 
• Experience implementing knowledge retrieval solutions including embeddings vector indexing citation frameworks semantic search or retrieval-augmented generation (RAG) patterns. 
• Experience creating reusable SDKs APIs templates reference implementations platform services or developer self-service capabilities. 
• Knowledge of identity authentication authorization policy enforcement privacy security controls and enterprise guardrails for AI-enabled solutions. 
• Experience designing solutions for regulated environments with requirements for compliance auditability lineage traceability evidence capture and operational governance. 
• Experience implementing observability practices including tracing metrics logging dashboards alerting incident response platform monitoring and operational readiness. 
• Experience with AI observability and evaluation practices including monitoring AI application quality retrieval effectiveness agent performance model behavior safety controls and operational health. 
• Experience defining implementing or analyzing quantitative and qualitative AI performance metrics including accuracy latency cost groundedness hallucination detection user feedback signals and LLM-as-a-judge evaluation methodologies. 
• Experience developing automated evaluation or quality measurement frameworks for AI applications including models prompts retrieval systems agents safety controls and accuracy validation. 
• Understanding of AI usage tracking cost attribution reporting and optimization strategies across models services and workloads. 
• Experience enabling engineering teams to adopt shared platforms standards and reusable capabilities while balancing enterprise consistency with solution-specific needs. 
• Ability to evaluate emerging AI technologies models providers frameworks and implementation patterns based on capability reliability latency cost compliance security and business requirements. 
• Experience working within an Agile team environment. 

Required: 

• Bachelors degree in Computer Science MIS or related field of study and at least 2 years of software development experience (ex. Angular NodeJS TypeScript etc) OR 6 years of related and applicable experience. 
• Strong analytical problem-solving skills. Accuracy and high attention to detail. Previous experience troubleshooting and developing creative technical solutions. Ability to provide innovative solutions to complex issues. 
• Demonstrated experience in software development lifecycle methodologies. 
• Big picture thinker with the ability to translate the value of the WaaS strategy to company strategy when making design and development decisions. 
• Demonstrated strong ability to gather information perform necessary research needed for root cause analysis problem definition and formulation recommend solution implementation verification and ongoing optimization using data to support recommendations and best practices. 
• Demonstrated ability to build relationships to reach outcomes that gain the support and acceptance of all parties. Ability to communicate key information in a timely manner to the appropriate stakeholder audience with the ability to adjust communication style that will best suit the audience. 
• Ability to communicate with and coach/mentor team members while setting an example in maintaining a positive attitude staying calm under pressure being approachable and respectful and taking responsibility for failures. 
• Ability to thrive in fast-paced environment with changing priorities. Excellent organizational skills. Strong time management skills with the ability to set and meet established timeframes with little direction while assuring data and information integrity. 
• Eagerness to learn and stay current on industry trends and have a continuous learning mindset.  
• Ability to collaborate and work as a team to accomplish goals and/or solve problems. Ability to earn trust and respect from peers leadership and stakeholders. Ability to learn by actively listening and applying coaching feedback. 
• Ability to lead support and work within a diverse development team model including global staffing crowd sourcing etc. 

Additional Information :

a. Provide high-level analysis and implementation of innovative efficient and cost-effective business solutions for multiple platforms while utilizing information technology business and industry trends. 

b. Guide other engineers in the design development code testing debugging and resolution of issues that utilize emerging technology and meet and exceed Wellmarks evolving business needs. 

c. Provide advanced support in the gathering of information necessary research needed for root cause analysis problem definition and formulation solution implementation verification and ongoing optimization. Ensure analysis of defects to find root cause and guide others in the identification of potential improvement opportunities.  

d. Mentor guide and problem-solve with other technology areas in the development and implementation of solutions including how to use new or enhanced software/applications. 

e. Use data and cost measures (AWS infrastructure labor etc.) to influence timely decisions build consensus and take actions to successfully deliver project or production support objectives and support benefits realization. Identify known issues impacts to project or production outcomes if not resolved and escalate as necessary.  

f. Build relationships with Wellmark leaders and acts as consultant on business status issues process improvements and technology enhancements or capabilities. 

g. Participate in project proposals estimates and proof-of-concept activities as needed. 

h. Maintain awareness of industrys best practices and standards and proactively participates in industry/knowledge reference groups relative to role. 

i. Other duties as assigned. 

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit hire train and promote individuals in all job classifications without regard to race color religion sex national origin age veteran status disability sexual orientation gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at

Please inform us if you meet the definition of a Covered DoD official.

At this time Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes but IS NOT LIMITED TO: F1-OPT F1-CPT H-1B TN L-1 J-1 etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants 

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them. 

Remote Work :

No

Employment Type :

Full-time