Senior ServiceNow Software Integration Developer DHS (Remote)

ICF

Job Location:

Reston, VA - USA

Monthly Salary: $ 98614 - 167644

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

* We are open to supporting 100% remote work anywhere within the continental US *

As aSeniorServiceNowSoftware IntegrationDeveloper you play a pivotal role in successfully designing and deploying ServiceNow solutions for our this role you willbe responsible fordesigningconfiguring customizing and implementingintegrations betweenServiceNowand internal/externalapplications to meet specific client business requirements. Your technicalexpertise attention to detail and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our the senior level you are expected to workboth independently and collaboratively based on project needs.

Your responsibilities include:

Design develop andmaintainServiceNow integrations supporting enterprise call center and case management workflows.

Implement and support inbound/outbound integrations using REST APIsIntegrationHub and event-driven patterns.

Configure andmaintaindata ingestion pipelines (Import Sets Transform Maps) ensuring data quality normalization and deduplication.

Develop server-side logic (Script Includes Business Rules Scheduled Jobs) to support integration processing and workflow automation.

Implement asynchronous processing (events queues retries) to ensure reliable scalable data exchange.

Support CTI/CIAsintegrations ( screen-pop interaction data handling) and distinguish real-time vs. post-interaction updates.

Ensure data integrity using correlation IDs external identifiers and idempotent processing patterns.

Troubleshoot and resolve integration issues across ServiceNow and externalsystems;support testing deployment and operational monitoring.

Collaborate with architecture and security teams to implement API-based event-driven or zero-copy integration patterns asappropriate.

Basic Qualifications

US Citizenship isrequired(required by the federal government for this position).

Must have an active Public Trust clearance (any agency)

Must be able to obtain a DHS Public Trust clearance.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply.

9 years IT experience.
3 years ServiceNow development experience.
3years of experiencewith REST integrations (Scripted REST APIs RESTMessageV2).

Desired Skills

ActiveDHS ICE or DoDgovernment clearance

Experience integrating ServiceNow withCCaaS/CTI platforms ( call event handling).

Experience with MID Server and secure network integrations.

Experience with Workflow Data Fabric (WDF) or similar external/zero-copy data patterns.

ExperiencewithIntegrationHub(Spokes Actions Flow Designer).

Experiencewith data ingestion (Import Sets Transform Maps).

Experiencewith server-side scripting (JavaScript Business Rules Script Includes).

Experience with asynchronous processing patterns (events scheduled jobs queues).

Experience working with ServiceNow data model preferably CSM/Case Management.

ServiceNow certifications: CSA (required/preferred) CIS-CSM or CIS-ITSM.

Professional Skills

Hands-on experience troubleshooting and resolving technical issues.

Detail-oriented tendencies with excellent problem-solving and analytical abilities.

The ability to work effectively in a team-oriented collaborative environment.

Excellent communication and interpersonal skills with the ability to interact with clients and internal teams professionally.

Ability to work in afast-pacedenvironment

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Working at ICF

ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.

We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.

Candidate AI Usage Policy

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$98614.00 - $167644.00

Nationwide Remote Office (US99)

Required Experience:

Senior IC

* We are open to supporting 100% remote work anywhere within the continental US *As aSeniorServiceNowSoftware IntegrationDeveloper you play a pivotal role in successfully designing and deploying ServiceNow solutions for our this role you willbe responsible fordesigningconfiguring customizing and im...