Senior ServiceNow Platform Engineer

The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.

Need Help

If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

The Senior ServiceNow Platform Engineer is responsible for the engineering operations administration automation reliability and continuous improvement of the enterprise ServiceNow platform. This role serves as a senior technical contributor responsible for designing implementing operating and maintaining scalable platform solutions while driving automation operational excellence and modern software delivery practices.
The successful candidate will have hands-on experience managing administering and engineering ServiceNow platforms in large enterprise environments leveraging modern CI/CD pipelines source control automated testing infrastructure integrations and platform automation to improve delivery speed quality security and operational stability. The role partners closely with product owners architects security teams infrastructure teams operations teams and application development teams to deliver secure resilient and scalable platform capabilities.
Engineer support and continuously improve the ServiceNow platform and associated applications.
Design and implement scalable automation solutions using Flow Designer IntegrationHub APIs and platform-native capabilities.
Build and maintain modern CI/CD pipelines supporting source control automated deployment automated testing and release governance.
Develop and maintain platform integrations using REST APIs web services and integration frameworks.
Partner with development teams to establish engineering standards reusable patterns and platform best practices.
Implement automated testing and quality controls utilizing ServiceNow Automated Test Framework (ATF) and related validation capabilities.
Support platform upgrades patching release management and environment strategy.
Monitor platform performance reliability and operational health while driving continuous improvement initiatives.
Troubleshoot complex technical issues across platform configurations integrations workflows and automation solutions.
Collaborate with cybersecurity risk and compliance partners to implement secure platform controls and regulatory requirements.
Participate in platform modernization initiatives focused on automation developer enablement and operational efficiency.
Mentor junior engineers and contribute to engineering documentation standards and knowledge sharing.
Perform day-to-day ServiceNow platform operations and administration including system health checks configuration management user and access support environment maintenance and operational runbook execution.
Respond to platform alerts incidents and service degradation events; triage issues coordinate resolution document root cause and implement corrective actions to improve platform stability.
Perform approved platform changes releases configuration updates and operational maintenance activities in alignment with change management risk and compliance requirements.

For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position (including but not limited to H-1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN-1 or TN-2 E-3 O-1 or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of our Truist hub locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Implements software architecture and engineering approaches for complex initiatives within the job area contributing to technical plans and working to achieve operational targets with major impact on results.
2. Adopts and refines advanced software engineering standards practices and governance mechanisms for the job area influencing how multiple teams improve quality reliability and delivery.
3. Collaborates with senior engineers product partners and architecture teammates to shape technology approaches for the domain providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
4. Leads the end-to-end technical design and implementation of scalable secure and highly available software solutions for the job area producing patterns and examples that other technical professionals can follow.
5. Independently troubleshoots and resolves complex technical issues in the area of responsibility designing innovative architectures and performance reliability and scalability improvements that advance business objectives.
6. Provides ongoing technical guidance coaching and training to other engineers delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.
7. Evaluates emerging technologies and techniques relevant to the job area building prototypes and solution concepts that contribute measurable input into new features products or capabilities.
8. Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations design proposals and implementation experience.
9. Leads large or complex initiatives within the job area coordinating and delegating technical work that may span outside the immediate team and ensuring cohesive high-quality outcomes with limited supervision.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Computer Science Software Engineering or related field.
2. Minimum of 7 years of professional experience in software development.
3. Deep knowledge of multiple programming languages software architecture and design principles.
4. Deep understanding of software development lifecycle testing deployment and security practices.

Preferred Skills:

Bachelors Degree in Computer Science Information Technology Engineering or equivalent education and related work experience.

5 years of ServiceNow platform engineering development administration or operations experience.

5 years of experience supporting enterprise-scale ServiceNow environments.

Experience performing ServiceNow platform administration and operational support in a production environment.

Experience responding to platform alerts incidents and operational events.

Experience performing technology changes in accordance with enterprise change management practices.

Experience building and maintaining automated workflows and platform automation solutions.

Experience implementing or supporting CI/CD pipelines for ServiceNow deployments.

Experience working with source control platforms such as GitLab GitHub or Azure DevOps.

Experience supporting platform upgrades releases patching and deployment activities.

Experience integrating ServiceNow with enterprise systems using APIs and web services.

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

Experience with ITSM ITOM CMDB CSDM Discovery Event Management or IntegrationHub.

Experience implementing Git-based source control and DevOps practices for ServiceNow.

Experience with automated testing frameworks and release automation.

Knowledge of cloud platforms such as AWS or Azure.

Experience with observability monitoring and operational analytics solutions.

Experience in financial services or other highly regulated environments.

To comply with the Colorado pay transparency statute and for work locations in Colorado only the annual base salary for this position is $120K-$150K

To comply with the Virginia pay transparency statute and for work locations in Virginia only the annual base salary for this position is $120K-$150K

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work