Senior ServiceNow Platform Architect (HRSD & ITSM)

Senior ServiceNow Platform Architect (HRSD & ITSM)

We are seeking an experienced Senior ServiceNow Platform Architect to lead the end-to-end architecture governance and strategic direction of the ServiceNow platform. The ideal candidate will possess deep expertise in HR Service Delivery (HRSD) IT Service Management (ITSM) enterprise integrations and ServiceNow platform architecture.

This role is responsible for defining the ServiceNow platform roadmap designing scalable and secure enterprise solutions driving HRSD and ITSM transformation initiatives mentoring technical teams and collaborating with executive stakeholders to align technology with business objectives.

• Own the overall ServiceNow platform architecture governance standards and long-term roadmap.
• Define platform best practices scalability guidelines security standards and governance models.
• Drive continuous platform modernization and optimization initiatives.

• Architect enterprise-wide ServiceNow solutions across:
  • HR Service Delivery (HRSD)
  • IT Service Management (ITSM)
  • Employee Center
  • Service Portal
  • UI Builder
• Translate business requirements into scalable technical architectures.
• Review solution designs and ensure adherence to ServiceNow best practices.

• Lead architecture and implementation of:
  • HR Case Management
  • Lifecycle Events
  • Employee Center
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
• Ensure seamless integration across HR and IT workflows.

• Design and govern enterprise integrations using:
  • REST APIs
  • SOAP APIs
  • IntegrationHub
  • MID Server
  • LDAP
  • OAuth
  • Single Sign-On (SSO)
• Integrate ServiceNow with HR IT ERP and third-party enterprise applications.

• Define and enforce:
  • Development standards
  • Code quality guidelines
  • Security policies
  • Performance optimization strategies
  • Platform governance frameworks
• Minimize technical debt through architecture reviews and governance processes.

• Design and maintain enterprise CMDB architecture.
• Implement and govern Common Service Data Model (CSDM).
• Ensure data quality and configuration management best practices.

• Act as a trusted advisor to business leaders enterprise architects and executive stakeholders.
• Lead architecture review boards and technical governance meetings.
• Mentor architects technical leads and developers.
• Drive technical excellence across ServiceNow delivery teams.

• Optimize platform performance scalability and reliability.
• Lead troubleshooting of complex production issues.
• Continuously improve ServiceNow architecture based on evolving business needs.

• 10 years of ServiceNow platform experience.
• 8 years in ServiceNow Solution Architecture or Platform Architecture.
• Experience leading enterprise-scale ServiceNow implementations.
• Proven ownership of enterprise ServiceNow platforms.

• HR Service Delivery (HRSD)
• IT Service Management (ITSM)
• Employee Center
• Service Portal
• UI Builder
• CMDB
• CSDM
• Flow Designer
• Service Catalog

• JavaScript
• Business Rules
• Script Includes
• Client Scripts
• ACLs
• UI Policies
• Performance Tuning
• Debugging

• REST APIs
• SOAP APIs
• IntegrationHub
• MID Server
• LDAP
• OAuth
• Single Sign-On (SSO)

• Platform Architecture
• Enterprise Architecture
• Governance Frameworks
• Security Architecture
• Performance Optimization
• Code Quality Standards
• Technical Debt Management

• Executive Stakeholder Management
• Architecture Governance
• Team Leadership
• Mentoring
• Strategic Planning
• Roadmap Definition

• ServiceNow Certified Technical Architect (CTA) (Mandatory)
• ServiceNow Certified Implementation Specialist - HRSD (CIS-HRSD) (Mandatory)