Senior ServiceNow Developer (ITSM, ITOM, Scoped App) Remote (USA)

ICF is seeking a Senior ServiceNow Developer to support a public health agency client Office of the Chief Information Officer (OCIO). This person will have experience in supporting U.S. federal government programs with varied backgrounds and be able to support large and small teams in reaching client goals.

Key Responsibilities

• Architect and design solutions:Define and implement ServiceNow architecture standards that align with client businessobjectives IT strategy platform standards and long-term technical guardrails.

• Lead technical implementation:Design develop and configure capabilities across ITSM ITOM scoped applications workflows business rules UI policies integrations and custom development.

• Support platform administration:Support ATO activities patching upgrades environment clones MID Server management performance tuning and production issue resolution.

• Evaluate and improve deployed applications:Assess existing applications and platform capabilities toidentifyopportunities for optimization automation reduced technical debt and improved user experience.

• Recommend and document solutions:Use expert knowledge of ServiceNow capabilities client usage patterns product entitlements and federal program priorities to recommend practical solutions for client consideration.

• Perform hands-on development:Deliver solutions spanning out-of-the-box features custom applications integrations and scoped app development.

• Collaborate across delivery teams:Work with product owners business analysts developers client stakeholders and technical teams to translate business needs into scalable standards-based solutions.

• Participate in Agile delivery:Support sprint planning reviews retrospectives backlog refinement solution discussions and other Agile orSAFeceremonies.

• Provide technical oversight:Conduct code reviews guide development standards and ensure implementation patterns are maintainable and aligned with ServiceNow best practices.

• Maintain documentation and knowledge sharing:Create architecture diagrams configuration specifications workflow designs data models integration approaches implementation guidance and knowledge-sharing materials.

• Support security and compliance:Ensure configurations and customizations align with federal security compliance accessibility and operational requirements.

• Grow the ServiceNow practice:Contribute subject matter expertise to proposals solutioning technical demonstrations communities of practice and reusabledeliveryassets.

Required Qualifications

• Bachelors degree or equivalent experience
• 5 years of hands-on ServiceNow development implementation or architecture experience including ITSM ITOM and scoped applications.
• Must be a U.S. Citizen or Green Card holder due to federal contract requirements.
• Ability to obtain andmaintaina Federal Public Trust clearance.
• Candidate must reside in the US be authorized to work in the US and work must be performed in the US

Preferred Qualifications

• Experience with ServiceNow ITAM App Engine or custom application development.
• Strong understanding of ServiceNow architecture platform administration workflows integrations data models and security controls.

• Experience with Service Portal/Employee Center
• Experience designing or supporting ServiceNow integrations with third-party systems and enterprise platforms.

• ServiceNow certifications such as Certified System Administrator Certified Application Developer Certified Implementation Specialist or Certified Technical Architect.

• Experience with AgileSAFe DevSecOps-aligned teams technical documentation testing support and production troubleshooting.
• Experience with Now Assist Generative AI Agentic AI virtual agents intelligent automation predictive insights or other AI-enabled ServiceNow capabilities.
• Experience supporting U.S. federal government programs or federal clients.

Professional Skills

• Excellent analytical problem-solving and decision-making skills.

• Ability to work effectively in a fast-paced matrixed client-focused team environment.

• Ability to manage multiple priorities and shift focus as client contract or delivery needs change.

• Ability to build consensus across stakeholders technical teams product owners leadership and client representatives.

• Experiencedemonstratingsolutions briefing leadership and presenting recommendations to senior stakeholders.
• Strong written and oral communication skills including the ability to explain technical solutions clearly to technical and non-technical stakeholders.

Job Location: This position requires that the job be performed in the United does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactfor assistance.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: