Senior Service Now Leader

Senior Service Now Leader

Location: Newark NJ 07102 Hybrid

Position Type: Contract

In Person Interview

Short Description:

Driving operational excellence through ServiceNow strategy IT asset optimization and enterprise discoveryaligning technology processes and teams for measurable business outcomes.

Complete Description:

• Weare seeking an experienced ServiceNow expert to lead the design development and operational ownership of our ServiceNow platform. This role is ideal for ahighly skilled technical professional who excels at solving complex challenges driving automation and ensuring the platform aligns with business objectivistic processes and organizational best practices. The successful candidatewill partner closely with IT and business stakeholders to deliver efficient secure and scalable digital workflows.

Key Responsibilities

• Platform Architecture &Administration
• Own configuration maintenance and optimization of ServiceNow core modules: Incident Problem Change Request/Service Catalog Knowledge CMDB Discovery and Asset Management.
• Manage update sets source control environment strategy and release deployments across Dev/Test/Prod.
• Oversee platform governance enforce standards and lead platform roadmap discussions.
• Custom Development &Automation
• Design and implement advanced workflows custom applications client/server scripts and Flow Designer automations.
• Develop high quality scalable scripts using JavaScript and Glide APIs.
• Extend platform capabilities through IntegrationHub and scripted REST/SOAP APIs.
• Integrations & Data Exchange
• Architect build and maintain secure integrations with enterprise systems (REST/SOAP OAuth MID Server).
• Support integrations with device management identity and infrastructure systems (e.g. Intune Workspace ONE vendor ticketing connectors).
• CMDB Discovery & Asset Management
• Lead CMDB data modeling reconciliation normalization and CI lifecycle improvements.
• Maintain and tune Discovery schedules probes patterns and classification logic.
• Support SAM/HAM processes job runs and data quality initiatives.
• Platform Security &Compliance
• Implement and maintain RBAC access controls audit logging and platform security standards.
• Ensure compliance with organizational and regulatory requirements.
• Upgrades Reliability &Observability
• Plan and execute upgrades patches and hotfixes with minimal business disruption.
• Maintain Performance Analytics indicators collections and dashboards.
• Monitor platform health and proactively resolve performance issues.
• Documentation Enablement& Leadership
• Produce technical design documents runbooks and admin/user guides.
• Mentor junior team members and provide SME level guidance to project and operations teams.
• Conduct training sessions for engineers Service Desk and business stakeholders.
• Required Qualifications
• 7 years of hands on ServiceNow development and administration experience.
• Expert knowledge of ITIL based ITS processes.
• Advanced proficiency in JavaScript GlideAPI Flow Designer IntegrationHub and ServiceNow Studio.
• Strong background integrating ServiceNow withenterprise systems via REST/SOAP APIs.
• Proven experience leading platform levelinitiatives and technical decision making.
• Excellent analytical debugging and problem solvingskills.
• Preferred Qualifications
• ServiceNow CSA plus one or more CIScertifications (ITSM ITOM HRSD SAM/HAM or Discovery).

Experience with:

• Service Operations Workspace
• CMDB/Discovery/Service Mapping
• Performance Analytics
• SAM/HAM job configuration and optimization
• Intune or Workspace ONE integrations
• Familiarity with Agile/Scrum methodologiesand CI/CD for ServiceNow.
• Experience in complex distributed or public sectorenvironments.
• Soft Skills
• Exceptional communication andpresentation skills.
• Ability to partner effectivelywith business leaders engineers and vendors.
• Strong organization andprioritization skills; capable of managing multiple initiatives simultaneously.

Required skills:

• 7 years of hands on ServiceNow development and administration experience. Required 7 Years
• Expert knowledge of ITIL based ITSM processes. Required 7 Years
• Advanced proficiency in JavaScript Glide API Flow Designer IntegrationHub and ServiceNow Studio. Required 7 Years
• Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs. Required 7 Years
• Proven experience leading platform level initiatives and technical decision making. Required 7 Years
• Excellent analytical debugging and problem solving skills. Required 7 Years

Required Skills:

ServiceNow development and administrationITILITSMJavaScript Glide API Flow Designer IntegrationHub and ServiceNow StudioREST/SOAP APIsITSM ITOM HRSD SAM/HAM or DiscoveryCMDB/Discovery/Service Mapping