Senior Service Manager Cortland Ridglea

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Senior Service Manager you provide seniorlevel leadership over the maintenance operations of a multimilliondollar multifamily community. You oversee the physical condition of the property lead and develop the maintenance team support operational goals and partner closely with the Community Manager to enhance resident satisfaction support renewals andmaintainasset performance. This role requires strong technicalexpertise exceptional leadership skills and a commitment to safety operational excellence and resident service.

Maintenance Operations & Technical Oversight

• Oversee schedule and assign all routine and preventative maintenance activities.
• Inspect the work of Service Technicians and providehands ononrepair support for complex issues involving electrical plumbing HVAC appliances gas fixtures flooring railings and other building systems.
• Monitor the physical condition of the communityidentifyareas of concern and ensure prompt correction of unsafe or deteriorating conditions.
• Maintainaccuratepreventive maintenance records service request logs and documentation for all vacant units.

Team Leadership & Training

• Lead the team in daily workflow task prioritization and adherence to company protocols and safety standards.
• Hire onboard coach and evaluate maintenance team members; administer performance plans or disciplinary actions as needed.
• Manage the on-call rotation and provide support during emergency situations.
• Ensure all work practicescomply withcompany policies and federal/state regulations such as ADA Fair Housing OSHA Lead-Based Paint HAZCOM EPA and related requirements.

Safety Compliance & Workflow Management

• Maintainup to datesafety documentation including MSDS HAZCOM records pool logs refrigerant logs andOSHA requiredmaterials.
• Oversee the system for tracking and completing resident servicerequestsstrivingtimelyhigh-qualityresolution.
• Ensure the teamremainsproactive inidentifyinghazards reporting risks andmaintaininga safe environment throughout the community.
• Support the preparation of maps and referencematerialsidentifyingutility cutoffs clean-outs meters and critical infrastructure locations.

Budget Inventory & Vendor Coordination

• Manage maintenance spending and ensureexpenditure alignswith approved budgets.
• Maintain adequate inventory of tools materials and replacement parts to support daily operations.
• Coordinate with vendors for specialized repairs or services ensuring work quality and cost efficiency.
• Support overallgroundupkeep byassistingwith debris removal and exterior cleanliness as needed.

Qualifications

• 56 years of experience in maintenance including carpentry plumbing electrical and HVAC; multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Strong leadership skills with the ability to train mentor and manage a maintenance team.
• Universal EPA CPO and HVAC certifications are required.
• Valid Class E drivers license.
• Strong knowledge of applicable laws and regulations including EPA OSHA ADA and Fair Housing.
• Ability to read and interpret maintenance instructions technical manuals and equipment documentation.
• Strong customerservice and communication skills.
• Ability to work evenings weekends and participate in oncall rotations as needed.
• Physical ability to perform maintenance tasks including lifting climbing and working indoors/outdoors.

About Cortland

Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.

Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website please email

Cortland is a drug-free workplace.

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