Senior Service Catalog Administrator

This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced Senior Service Catalog Administrator to support the delivery enhancement and adoption of enterprise data and analytics products used across multiple DoD organizations.

In this role you will work alongside government partners engineers and other industry teammates to translate operational and strategic requirements into scalable production-ready solutions. You will contribute directly to product planning execution and continuous improvementhelping ensure capabilities are delivered efficiently aligned to mission priorities and positioned for sustained success.

This position offers the opportunity to work on a high-visibility enterprise program at the intersection of data analytics and emerging AI technologies. Ideal candidates are motivated by mission impact comfortable operating in complex stakeholder environments and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

Primary Responsibilities:

• Design build maintain and continuously improve the WDP Service Catalog covering services across all environments.

• Support development and execution of Service Catalog Management processes and frameworks.

• Maintain accurate up-to-date information on all platform services including descriptions capabilities access requirements and dependencies.

• Coordinate with product engineering data and customer success teams to ensure service catalog content reflects current capabilities.

• Support integration of service catalog data with service portfolio management and customer success operations.

• Assist in defining and maintaining standard service offerings categories and service tiers.

• Support incorporation of pricing cost models and usage information into the service catalog where applicable.

• Ensure service catalog is published in accessible formats (e.g. web-based platforms and documentation).

• Monitor service catalog usage and collect feedback to improve usability and effectiveness.

• Support onboarding and user enablement by providing clear guidance on available services and how to access them.

• Ensure alignment of service catalog with program policies governance frameworks and compliance requirements.

• Develop and maintain documentation SOPs and standards for service catalog management.

• Participate in SAFe ceremonies including PI Planning backlog refinement sprint reviews and retrospectives.

Basic Qualifications:

• Active Secret clearance.

• Bachelors degree in Business Administration Information Systems Operations or related discipline and 812 years of relevant experience OR Masters degree in a related field and 610 years of relevant experience.

• Experience supporting service catalog management service portfolio management or IT service management (ITSM) processes.

• Minimum of 5 years of experience in IT Service Management Service Catalog Management or related field.

• Experience developing and maintaining service catalogs or similar systems.

• Experience working with cross-functional teams to define and manage service offerings.

• Experience with ITSM platforms such as ServiceNow or Jira Service Management.

• Strong understanding of ITIL processes and best practices.

• Strong understanding of ITIL processes including service lifecycle management and SLA governance.

• Proven ability to manage and update service catalogs and ensure alignment with operational requirements.

• Experience in defining managing and maintaining Service Level Agreements (SLAs).

• Strong analytical skills to monitor catalog performance and user access trends.

• Excellent communication and coordination skills to work with service owners and stakeholders.

• Experience working in Agile or SAFe environments.

Preferred Qualifications:

• Active TS/SCI clearance.

• Experience supporting DoD or Federal programs.

• Experience with ITSM tools (e.g. ServiceNow Jira Service Management or similar).

• Familiarity with service portfolio management customer success operations or product management practices.

• Experience in financial operations (FINOPS) related to IT services.

• Experience with data analytics or reporting tools (e.g. Power BI Tableau).

• Advanced certifications such as ITIL Expert PMP or similar.

• Knowledge of AI/ML tools and services.

• ITIL certification or equivalent service management certification.

• Experience with cloud-based environments and services.

• Familiarity with DoD systems and environments.

• Experience in customer success operations and stakeholder engagement.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.