Senior Scrum Master (Top Secret)

ICF is seeking a Senior Scrum Master / Business Analyst to support a complex federal ServiceNow program with multiple workstreams and a fast-moving Agile delivery cadence. This role blends strong Scrum Master leadership with business analysis discipline helping the team stay organized remove blockers shape requirements and deliver high-quality increments across development sustainment migration and release support activities.

The ideal candidate is an experienced servant leader who can guide Agile ceremonies coach delivery teams and keep work flowing while also partnering with stakeholders to define requirements clarify priorities and translate mission needs into actionable backlog items. This role requires someone who is equallycomfortable atfacilitatingstand-ups and sprint ceremonies as they are documenting user stories acceptance criteria workflows and process changes.

Job Location:Remote work is authorized.Must support US Eastern time zone working hours.Preference to candidates who live in the Washington DC metro area.

*If you accept this position you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do

• Lead andfacilitateAgile ceremonies including daily stand-ups sprint planning backlog refinement reviews and retrospectives

• Coach delivery teams on Scrum practices Agile discipline and continuous improvement

• Help estimate story complexityidentifydependencies and support sprint commitment decisions

• Partner with stakeholders and technical teams to gather analyze and document requirements

• Translate business needs into epics features user stories acceptance criteria and supporting documentation

• Support multiple workstreams by coordinating priorities blockers risks and cross-team dependencies

• Work closely with developers and testers to support release readiness user acceptance testing and defect triage

• Support workflow updates incident handling improvements reporting needs and access/control changes as requirements evolve

• Assistwith migration-related planning data validation and coordination of transition activities

• Maintain backlog hygiene and ensure work items are clear traceable and aligned to delivery goals

• Promotestrong communicationacross business users product leads technical teams and leadership

• Support continuous integration automated testing and release governance practices where applicable
  

What You Must Have

• Must be aU.S. Citizenand hold an activeTop Secretclearancedue to federal contract requirements

• Bachelors degree in a relevant field

• 6 years of experience in Agile delivery Scrum Master leadership business analysis or a related role

• 6 years of experiencefacilitatingstand-ups and other Agile ceremonies

• 6 years of experience supporting requirements elicitation user stories and acceptance criteria development

What We Would Like YouToHave

• Certified ScrumMaster certification from an accredited institution

• Demonstrated Scrum Master and/or Business Analyst Team Lead experience on multiple project or program engagements

• Experience supporting test planning user acceptance testing and defect follow-up

• Familiarity with continuous integration and testing practices and principles

• Strong written and verbal communication skills across technical and non-technical audiences

• Excellent interpersonal skills including organization team building issue resolution and customer relationship management

• Demonstrated experience supporting multiple Agile software development teams or workstreams

• Experience supporting ServiceNow or another enterprise workflow platform

• Experience with business process analysis workflow mapping or operational process improvement

• Experience supporting data migration role/access control changes or workflow modernization efforts

• Experience with Agile tools such asServiceNowJira and Confluence or similar collaboration platforms

• Experience working with service management incident management and release coordination

• Exposure toDevSecOps continuous delivery or scaled Agile environments such asSAFe

• Experience mentoring junior analysts or Scrum team members

#icfcleared

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.