Senior Salesforce Quality Analyst , Contractual

The Maryland InsuranceAdministration (MIA) is an independent State agency that regulates Marylands$46 billion insurance industry and protects consumers by monitoring andenforcing insurers and insurance professionals compliance with Statelaw. Through the diligence of a highly professional staff of marketanalysts financial analysts accountants lawyers law enforcement officersactuaries complaint investigators and others the MIA works to facilitate astrong and competitive insurance marketplace where consumers are well informedand treated fairly. Staff members are subject matter experts who serve asa resource for lawmakers consumers and other public and privateentities.

The MIA is charged with abroad range of responsibilities including the licensure of insurance carriersand insurance producers (brokers/agents) operating in Maryland the conduct offinancial examinations of companies to monitor financial solvency and thereview and approval of rates and contract forms. The MIA investigates reportsof consumer fraud and consumer complaints about life health automobilehomeowners and/or property insurance. Insurance carriers are subject tomarket conduct examinations and other actions to monitor compliance withMaryland law. The MIA also has a unit dedicated to consumer education andoutreach which participates in hundreds of events and reaches thousands ofindividual consumers annually.

Baltimore City or Hybrid (between office and telework)

The Maryland Insurance Administration (MIA) is seeking a meticulous andtechnically savvy Senior Salesforce Quality Analyst to oversee the qualityassurance of our enterprise ecosystem. This position will be responsible forensuring the reliability performance and data integrity of our Salesforceplatform and its critical integrations driven by MuleSoft.

The Senior Salesforce Quality Analyst will sit at the intersection of CRMfunctionality and API middleware designing robust test strategies thatvalidate end-to-end business processes. The ideal candidate has several yearsof hands-on experience in Salesforce testing and validating MuleSoft APIs anda passion for automation.

Key responsibilities include:

• End-to-End Test Strategy: Define design and execute comprehensive test plans and test cases that cover Salesforce functionality user interfaces custom workflows (Flows) and backend MuleSoft API integrations.
• MuleSoft & API Testing: Validate REST/SOAP APIs data mappings and transformations routed through MuleSoft. Perform payload validation error-handling checks and boundary testing using tools like Postman SoapUI or Anypoint Studio.
• Regression & Automation: Build and maintain manual as well as automated testing suites for both Salesforce and integration endpoints to ensure continuous deployment stability.
• Data Validation: Verify complex data migrations synchronization logic and data integrity between Salesforce and downstream/upstream systems connected via MuleSoft.
• Defect Management: Identify document and track software defects to resolution. Collaborate closely with Salesforce Developers MuleSoft Engineers and Business Analysts to isolate bugs and reproduce edge cases.
• Agile Participation: Participate actively in sprint planning refinement and daily stand-ups to ensure QA scope is aligned with upcoming user stories and technical design documents.

Experience: Seven years of experience designing developing testing implementing and maintaining application communication database or operating systems software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science Computer Technology Management Information Systems or other information technology-related field to include coursework in application communication database or operating systems software technology for four years of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing developing testing implementing and maintaining application communication database or operating systems software for four years of the required experience.

3. Candidates may substitute experience operating computer systems; or scheduling controlling input and output to process data on computer systems; or evaluating implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.

4. Candidates may substitute the possession of a Bachelors degree from an accredited college or university in Computer Science Computer Information Technology Management Information Systems or other information technology-related field to include coursework in application communication database or operating systems software technology and three years of experience designing developing testing implementing and maintaining application communication database or operating systems software for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

• Salesforce Certified Administrator
• MuleSoft Certified Developer or Integration Associate
• Platform App Builder
• Platform Developer I
• Salesforce Consultant (Service Cloud)
• Software Testing Certifications
• Production support experience
• Ability to support priorities beyond Salesforce related projects
• Experience with Box document management system

Please make sure that youprovide sufficient information in your resume to demonstrate that you meet thequalifications for this recruitment. All information concerning yourqualifications must be submitted by the closing date. We will not considerinformation submitted after this date. For education obtained outside the job offer will be contingent on the candidate providing an evaluation forequivalency by a foreign credential evaluation service prior to startingemployment (and may be requested prior to interview).

Contractual employees whowork for an agency covered under the State Employee and Retiree Health andWelfare Benefits Program have a current employment contract and work 30 ormore hours a week (or on average 130 hours per month) may be eligible for subsidizedhealth benefits coverage for themselves and their dependents. As a contractualemployee you will be responsible for paying 25% of the premiums for yourmedical and prescription coverage including any eligible dependents you haveenrolled. The State of Maryland will subsidize the remaining 75% of the costfor these benefits. You can also elect to enroll in dental coverage accidentaldeath and dismemberment insurance and life insurance but will be responsibleto pay the full premium for these benefits.

Leave may be granted to acontractual employee who has worked 120 days in a 12 month period. This leaveaccrues at a rate of one hour for every 30 hours worked not to exceed 40 hoursper calendar year.

Please contact: for additional information concerning this applications are strongly preferred. For immediate consideration: uploadone (1) WORD or PDF file that includes your combined cover letter and resume tothe Resume tab.

If you are unable to applyonline you may submit an application packet by mail. Your submission must bereceived by close of business on the closing date for the will not be accepted.

Complete applicationpackets may be mailed to:

Maryland InsuranceAdministration

Human Resources -Recruitment #: 26-

St. Paul Place Suite 2700

Baltimore MD 21202