Senior Sales Operations Manager, SSO, New Seller Recruitment (NSR)

We are seeking an experienced Sales ops Manager to lead lead operations strategy and execution for our US and Canada. This role will manage end-to-end lead operations processes drive cross-functional collaboration with offshore teams in India and deliver data-driven insights to optimize lead quality and conversion rates.

Key Responsibilities
-Support the lead identification enrichment qualification and distribution process for US and CA markets
-Assist with lead assignment workflows across Account Representatives in multiple verticals (Hardlines Softlines Consumables and Canada teams)
-Establish and maintain SOPs for lead processing workflows and quality standards
-Contribute to improvement efforts aimed at increasing lead acceptance rates and lead-to-opportunity conversion
Cross-Functional Collaboration
-Partner closely with offshore operations teams in India to ensure seamless execution of back-end lead processing operations
-Act as a point of contact between US/CA sales teams and India-based operations teams
-Participate in regular communication with stakeholders across time zones
-Coordinate with Selection Monitoring and other partner teams to optimize lead generation sources
Reporting & Analytics
-Support quarterly planning efforts for lead operations initiatives
-Identify opportunities to improve and streamline lead processing workflows
-Help drive adoption of new tools processes and best practices across the team

Key job responsibilities
Data-Driven Decision Making: Ability to analyze metrics identify trends and make evidence-based recommendations

Cross-Cultural Collaboration: Experience managing relationships and workflows with international teams
Process Optimization: Track record of improving operational efficiency and quality metrics
Stakeholder Management: Excellent communication skills with ability to influence across all organizational levels

Project Management: Strong organizational skills with ability to manage multiple priorities simultaneously

About the team
Youll join the Sales LeadOps team within the NSR 3P Organization supporting Amazons North America Direct Sales recruitment efforts. Our mission is to deliver high-quality Customer Recognized Brand (CRB) leads to help Account Representatives achieve their launch and GMS goals through standardized automated and data-driven processes.

Amazon Leadership Principles Applied to This Role
Customer Obsession: Focus on delivering high-quality leads that help Account Representatives succeed
Ownership: Take end-to-end responsibility for lead operations performance
Invent and Simplify: Continuously improve processes and eliminate inefficiencies
Dive Deep: Analyze data to understand root causes and drive meaningful improvements
Deliver Results: Meet and exceed operational targets while maintaining quality standards

- 5 years of Microsoft Excel experience
- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining refining and implementing sales processes procedures and policies or equivalent

- 5 years of finance business management and sales operations experience
- Experience working within a high-growth technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 88100.00 - 154100.00 USD annually