Senior SaaS Operations Engineer

Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their end-users as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including GitHub Yelp Paramount and JetBlue.

Were building a more trustworthy Internet. Come join us.

Posting Open Date: 10/15/2026

Anticipated Posting Close Date*: 11/15/2026

Senior SaaS Operations Engineer

Fastly is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively securely and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices.

You have previous experience as a Systems Administrator combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large SaaS environment and can scale along with the company. Youre also curious about how AI is changing IT operations and want to help bring tools like Claude ChatGPT and Gemini to our employees safely and effectively. On top of your validated history of success you have a passion for technology and like us you value hard work and fun in equal measure.

If you enjoy problem-solving and a strong sense of ownership this position may be for you!

or you!

What Youll Do:

• Lead the design implementation and maintenance of complex information systems ensuring high availability security and performance
• Proactively identify and mitigate system vulnerabilities and performance bottlenecks
• Lead and mentor a team of engineers providing technical guidance and support
• Collaborate with cross-functional teams (e.g. product security) to deliver solutions that meet business objectives
• Administer enterprise AI platforms (Claude OpenAI Gemini) including SSO/SCIM access controls and license management
• Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles
• Build AI-assisted automations that reduce manual IT work and improve the employee experience
• Research and recommend new technologies including emerging AI tools
• Maintain documentation for systems and processes including AI usage guidelines
• Provide expert-level troubleshooting for critical system issues and help shape engineering best practices

What Were Looking For:

• 10 years in IT support roles including 5 years in a senior or lead engineering position
• Deep understanding of system architecture design patterns and best practices
• Proven ability to lead and mentor engineering teams
• Strong experience with cloud-based IT environments (Google Workspace Zoom Slack GitHub Atlassian etc.) with advanced domain knowledge of Okta
• Hands-on experience deploying or administering enterprise AI tools (Claude OpenAI or Gemini) including identity integration and data-handling controls
• Experience with automation and scripting for system administration
• Excellent communication skills with the ability to convey technical information to technical and non-technical audiences
• Ability to align technology with business objectives and make data-driven recommendations

Well be super impressed if you have experience in any of these:

• Infrastructure-as-code experience (e.g. Terraform Ansible)
• Experience building with Claude OpenAI or Gemini APIs including agents MCP servers or prompt engineering for business workflows
• Experience establishing AI governance practices such as connector reviews or acceptable-use policies
• Certifications relevant to the role (e.g. Okta Certified Professional Google Cloud Certified Professional Cloud Architect).

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

• San Francisco CA
• New York NY
• Denver CO
• Remote US

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Salary

The estimated salary range for this position is $132060.00 to $186444.00.

Starting salary may vary based on permissible non-discriminatory factors such as experience skills qualifications and location.

This role may be eligible to participate in Fastlys equity and discretionary bonus programs.

Benefits

We offer a comprehensive benefits package including medical dental and vision insurance. Family planning mental health support along with Employee Assistance Program Insurance (Life Disability and Accident) a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026 we offer 12 paid local holidays 12 paid company wellness days.

Why Fastly

• We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate.Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.

Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at We will never request sensitive information such as your Social Security number bank account or credit card information during the application process. All official communication will come from an @ or @ email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or .

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