Senior Repair Technician (Warehouse Ops)

Position Overview

The Sr. Repair Technician will lead the training of new repair technicians assist with interviewing and onboarding repair technicians prioritize repairs based on utilization/sub rental data and assign weekly priorities to the technician team. This position is responsible for facilitating and conducting repair of Encore owned equipment and supporting equipment transportation scanning tracking internal billing and other warehouse functions. The Sr. Repair Technician is responsible for implementing & overseeing quality control (QC) processes. Additional responsibilities include maintaining spare parts inventory documenting the repair process and providing overall assistance to internal and external team members. The Sr. Repair Technician will report to one of the following: Warehouse Operations Regional Director Warehouse Operations Director or Warehouse Operations Manager.

Key Job Responsibilities

Manage Weekly Repair Strategy

Review and Prioritize repair needs with direct supervisor and partnership with the Mgr Warehouse Operational Excellence.

Assign tasks to repair technicians for completion each day/week.

Training

Provide training and guidance for repair technicians locally and throughout Encores network to expand their repair skills.

Identify need for manufacturer-based training/certification for specialty equipment.

Ensure all SOPs and guidelines are in place and adhered to.

Equipment Maintenance

Perform technical & cosmetic repair and maintenance on Encore equipment and road cases. Includes show related items and facility related items.

Support all Quality Control processes and procedures.

Designs and builds miscellaneous equipment or devices to increase performance of existing products or add value to existing equipment.

Maintain relationships with vendors and order necessary parts to complete repairs.

Visit Encore hotel locations to inspect gear and identify items in need of repair.

Establish and provide reporting on key repair metrics and ROI.

Technology Advancements

Research and test new equipment.

Prepare synopsis of benefits costs and downfalls of new equipment.

Proactively look for product advances and manufactured related problems with equipment.

Purchase shop related items.

Customer Service

Provide excellent service and strive to exceed the expectations and needs of internal and external customers.

Maintain positive relationships with Encore teams through effective communication and excellent service.

Provide repair status updates to internal and external customers.

Equipment Handling and Tracking

Pick scan and stage outgoing equipment for transport.

Sort scan and perform QC on incoming equipment.

Re-shelf equipment after gear is sorted and QC process completed.

Perform annual physical inventory of equipment.

Load and unload equipment from vans trucks and tractor-trailers.

Assist with equipment deliveries or on show site as directed.

Keep work area orderly.

Systems Knowledge

Understands company processes and follows procedures.

Utilize Navigator software to manage pick lists and track equipment orders.

Utilize iProcurement to order parts.

Utilize Master Repair Log to maintain work order database.

Complete systems entry and paperwork in a timely and accurate manner.

Job Qualifications

Minimum of an associates degree or diploma in a related technical discipline or equivalent formal military technical training.

Minimum 5-year experience in component level fault isolation and repair.

Completion of all Tech 100 courses within Encore University.

Experience in the repair of professional/semi-professional A/V and lighting equipment (or consumer electronics) is a definite plus.

Demonstrate ability to troubleshoot and repair analog and digital circuitry to the component level.

Ability to competently use test-equipment such as DMM oscilloscope and signal generators.

Clean soldering/DE soldering skills on both thru-hole and surface mount components.

Self-motivated resourceful individual with the ability to work well independently and in groups.

Good mechanical skills.

Basic computer/Microsoft Office (Word Excel) skills.

Ability to take direction & communicate with managers and subordinates.

Organizational skills

Competency Group

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously Frequently Occasionally and Never.

Physical Activities

Sitting: 2-3 Hours

Standing: 3-4 Hours

Walking: 3-4 Hours

Stooping: 0-1 Hours

Crawling: 0-1 Hours

Kneeling: 0-1 Hours

Bending: 0-1 Hours

Reaching (above your head): 0-1 Hours

Climbing: 0-1 Hours

Grasping: 0-1 Hours

Lifting Requirements

0 - 15 lbs.*: Frequently

16 - 50 lbs.*: Frequently

51 - 100 lbs.: Occasionally

Over 100 lbs.: Occasionally

Carrying Requirements

0 - 15 lbs.*: Frequently

16 - 50 lbs.*: Frequently

51 - 100 lbs.: Occasionally

Over 100 lbs.: Occasionally

Auditory/Visual Requirements

Close Vision: Frequently

Distance Vision: Frequently

Color Vision: Frequently

Peripheral Vision: Continuously

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements

0 - 15 lbs.*: Frequently

16 - 50 lbs.*: Frequently

51 - 100 lbs.: Occasionally

Over 100 lbs.: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance. *

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling on an individual venue or a representation of venues in that city or area. When in the Warehouse work will be completed in an environment with exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days evenings weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#INDOPER

#LI-AM1

#INDWARE

Required Experience:

Senior IC