Senior Quality Engineer

Job Description:

• Serve as primary quality contact for key automotive and industrial customers managing complaints escalations and resolution activities.
• Lead customer communication reporting and onsite visits to strengthen relationships and ensure alignment with expectations.
• Manage challenging customer situations by ensuring rapid containment structured root cause investigation and sustainable corrective actions.
• Facilitate cross-functional root cause analysis using structured methodologies such as 8D 5 Why Fishbone and statistical analysis.
• Lead corrective action implementation and effectiveness verification across operations and coordinate with sister plants when systemic issues arise.
• Drive improvements in containment processes and corrective action systems to reduce recurrence of quality issues.
• Support and lead initiatives to improve and maintain the Quality Management System (QMS).
• Lead and support IATF 16949 audit readiness internal audits and customer audits.
• Report on QMS performance quality metrics and improvement initiatives during Management Reviews and recommend improvements.
• Participate in APQP activities for new product development and launches including PFMEA Control Plans and Process Flows.
• Interface with engineering and manufacturing teams to ensure robust product and process quality during launches.
• Drive cost improvement productivity and quality initiatives including Six Sigma SPC and Lean Manufacturing tools.
• Analyze quality data and trends to identify preventive improvements and process optimization opportunities.
• Work closely with engineering and operations to improve process capability and defect prevention.
• Develop technical knowledge of fastener products manufacturing processes and application requirements.
• Support technical discussions with engineering teams and customers regarding product performance and application issues.
• Provide technical guidance for manufacturing and product design improvements.
• Coordinate with customers suppliers engineering manufacturing and sales to resolve complex quality issues.
• Mentor quality technicians and production teams on quality practices and problem solving.
• Maintain quality records and ensure compliance with quality environmental and safety requirements.
• Perform other duties as assigned

• Bachelors degree in Mechanical Industrial or Manufacturing Engineering or equivalent experience.
• Five or more years of quality engineering experience preferably in automotive or high-volume manufacturing.
• Experience in customer-facing quality roles managing complex customer concerns.
• Strong experience with root cause and corrective action methodologies such as 8D and 5 Why.
• Working knowledge of ISO 9001 and IATF 16949 quality systems.
• Experience managing automotive customer portals and customer-specific requirements (Ford GM Stellantis etc.).
• Strong communication analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Experience in fastener manufacturing or metal forming processes.
• Experience supporting IATF 16949 audits and automotive customer requirements.
• Certification or experience in Six Sigma Lean Manufacturing or statistical process control.
• Experience with cross-plant quality improvement initiatives.

Compensation Information:

$110000 - $120000

ITW is an equal opportunity employer. We value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer ITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.