Senior QA Engineer Enterprise Drive-thru

Location: Costa Mesa California US -Hybrid #LI-HYBRID / #BI-HYBRID

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

Toast currently serves hundreds of multi-unit brands including Caribou Coffee Choice Hotels Craveworthy Brands WaBa Grill Nothing Bundt Cakes Papa Ginos & DAngelo Costa Vida Fresh Mexican Grill and The Human Bean among others.

As a member of the Enterprise Drive-Thru team youll help ensure the quality and reliability of the next generation of drive-thru technology powering some of the largest restaurant brands in the industry. You can read more on our Toast for Enterprise page and Toast Drive-Thru page.

Drive-thrus are rapidly evolving through advancements in software hardware automation and AI-powered technologies. Were looking for a Senior Quality Engineer who thrives in complex environments and is passionate about delivering high-quality products that combine software hardware and real-world operational workflows.

In this role youll work closely with Product Engineering Hardware Operations Customer Care and Go-To-Market teams to validate new products from concept through launch. Youll play a critical role in testing and validating everything from AI-powered solutions and drive-thru software to media players digital menu boards kiosks payment devices and other restaurant technology.

• Own test automation strategy. Design build and maintain automated testing frameworks and test suites that improve coverage reduce manual effort and increase release confidence across software and hardware products.
• Own quality across software and hardware solutions. Develop and execute testing strategies that ensure reliable performance across drive-thru applications hardware devices integrations and customer environments.
• Support zero-to-one product development. Partner closely with Product and Engineering teams throughout discovery development pilots and commercialization efforts to bring new products from concept to scale.
• Test AI-powered and solutions. Validate voice AI speech recognition workflows computer vision systems camera technologies and other AI-powered products through structured testing automation and real-world validation.
• Lead test planning and execution. Create test plans test cases regression suites and release validation processes to ensure product quality and reliability.
• Validate hardware integrations. Test and troubleshoot cameras media players digital menu boards kiosks payment devices networking equipment and other drive-thru technologies.
• Partner directly with customers and field teams. Support pilots field testing customer deployments and issue investigation in real-world restaurant environments.
• Collaborate across teams. Work closely with Product Engineering Hardware Operations and Customer Care to identify risks resolve issues and continuously improve quality.
• Leverage AI tools to improve quality. Utilize AI tools to accelerate test creation debugging issue investigation and overall testing efficiency.
• Embrace and advocate for the use of AI tools to accelerate product discovery streamline execution and explore new product experiences - helping shape how we build and what we build.
• Organized & Systems-Minded: Proven ability to bring structure to complex workflows leveraging spreadsheets to organize personal workload track team deliverables and streamline processes.

• QA and automation experience. 5 years of experience testing software products including designing building and maintaining automated testing frameworks and test suites across web mobile API hardware-integrated or distributed systems.
• Programming and scripting experience. Experience developing automated tests and quality tooling using languages such as Java Kotlin JavaScript/TypeScript Python or similar technologies.
• Hardware testing expertise. Strong comfort working with physical devices hardware integrations networking and troubleshooting real-world system issues.
• Test planning and quality ownership. Proven ability to create test plans regression strategies release validation processes and quality standards.
• Technical fluency. Ability to work closely with engineering teams to understand system architecture APIs integrations and technical implementation details.
• Customer-focused mindset. Experience supporting pilots customer deployments and validating products in production-like environments.
• Cross-functional collaboration. Strong communication skills and experience partnering with Product Engineering Operations and Customer-facing teams.

• Experience testing Voice AI speech recognition conversational AI natural language processing or voice-enabled applications.
• Experience testing AI machine learning computer vision camera systems or video analytics products.
• Experience testing hardware and software integrated solutions.
• Familiarity with real-time audio or video streams camera feeds microphones sensor-based systems or latency-sensitive applications.
• Experience with drive-thru restaurant retail kiosk or point-of-sale technologies.
• Experience supporting field pilots and customer deployments.
• Experience leveraging AI tools to improve software quality and test automation.

• Product quality. Delivery of reliable high-quality products with reduced defects and improved customer outcomes.
• Automation coverage. Expansion of automated test coverage and reduction of manual testing effort across products and platforms.
• Release confidence. Improved release quality reduced production issues and faster validation cycles.
• Customer success. Successful execution of pilots customer deployments and field validation efforts.
• Operational excellence. Identification and resolution of quality risks before they impact customers.

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.