Senior Program Manager, Seller External Relations

Are you interested in leveraging your program management skills to join a dynamic team responsible for improving public perception of selling on Amazon worldwide The Seller External Relations (SER) team is seeking an experienced results-oriented Senior Program Manager to join the team responsible for developing and executing initiatives that drive measurable small business growth and improve perception of the Amazon store. Through the Sellers in Your Community (SIYC) initiative we engage with small businesses in Amazons store and amplify their stories externally and advocate for them internally. Our work extends across the Americas including Brazil Canada and Mexico.

This role will have a high degree of ownership for defining programs and scalable solutions that raise the bar on improving public perception of the selling experience on Amazon. The role is inherently cross-functional you will partner with Public Policy to design and develop new and existing programs that drive SERs perception goals. You will build and maintain a network of SIYC sellers through quarterly engagement roadmaps that deliver consistent branded experiences and lead the end-to-end planning and execution of events that bring Amazon seller success stories to community leaders and policymakers across the country.

The ideal candidate thinks strategically takes initiative and dives deep into details capable of developing high-level strategic initiatives while remaining detail-oriented enough to push forward necessary tasks. Maturity strong business judgment exceptional written and verbal communication skills and the ability to earn trust and influence cross-functional teams are essential. The candidate for this position embraces ambiguity ramps quickly on complex issues and communicates convincingly to diverse internal and external audiences.


Key job responsibilities
Support Seller External Relations partnership with Public Policy supporting the coordination of their access to SER support services and events that amplify seller stories.
Develop strategies and solutions as part of a dedicated SIYC team focused on advancing Amazons small business narrative through direct programming as well as through partnerships with third-party organizations.
Plan organize and execute events that connect sellers internal subject matter experts and executives to local influential leaders and lawmakers in communities across the Americas.
Design strategies and execute events that build a robust engaged SIYC seller network ready to participate in sustained advocacy initiatives.
Interact with stakeholders at multiple levels and in multiple regions working with business Public Policy Public Relations marketing product and analytics teams to define and deliver solutions.
Define clear project plans manage progress and execute in a fast-paced environment.
Create optimize and drive adoption of critical mechanisms required to ensure long-term expansion and success of the SIYC network and initiatives.
Translate complex decisions and trade-offs into clear actionable recommendations for leaders through written and verbal communication.
Drive cross-functional and cross-regional alignment to achieve strategic program goals.
Track and report program learnings and effectiveness to internal stakeholders.
Maintain data integrity and gather post-event feedback and reporting insights to inform continuous improvement.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 115600.00 - 160000.00 USD annually