Senior Program Manager, Brand Protection

Are you passionate about building customer trust and protecting online shoppers Join our team as a Senior Program Manager for a key customer trust feature in Amazon stores worldwide. Youll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

In this position youll collaborate with multiple teams to drive positive changes in our product. Youll drive AI implementation and automation strategies and implement solutions to address complex challenges. Your work will directly impact millions of customers ensuring they have a safe and trustworthy shopping experience on Amazon.

Key job responsibilities
Developing automation strategies and driving AI implementation to enhance operational efficiency and scale risk detection capabilities.
Partnering closely with Product and Engineering teams to define requirements shape product roadmaps and deliver solutions that improve the customer experience.
Leveraging data analysis and machine learning insights to proactively identify trends predict emerging risks and prevent issues before they impact customers.
Leading cross-functional initiatives to streamline processes reduce manual effort and continuously improve our risk management operations.
Drafting and presenting deep-dive documents and strategic recommendations to senior leadership translating complex findings into actionable next steps.


A day in the life
Identifying opportunities to automate risk detection and enforcement processes reducing manual intervention and improving response times.
Collaborating with Product and Engineering teams to test refine and deploy automated solutions that address emerging risk patterns.
Analyzing automation performance metrics to measure effectiveness identify gaps and iterate on existing workflows.
Developing and maintaining documentation on automated systems including decision logic escalation paths and performance benchmarks.
Monitoring automated risk signals and conducting quality control checks to ensure accuracy identifying false positives and false negatives and feeding learnings back into the system to continuously improve detection precision.


About the team
At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Customer & Partner Trust team works with authorities merchants brands vendors and customers to identify and prevent Selling Partner risk as well as infringements of intellectual property (e.g. counterfeit trademark copyright) and other abuse in our product catalog.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 115600.00 - 160000.00 USD annually