Senior Program Coordinator, Member Services

Role: Senior Program Coordinator Member ServicesReports to: Director Member ServicesProgram: 1200-K9 Connection & 1901- Arts ProgramDepartment: Member Services & K9Location: Arlington Administration - 2116 Arlington Ave. Suite 100 Los Angeles CA 90018Setting: 100% OnsiteSchedule: Monday - Friday 9:00am - 5:30pm occasional weekends and eveningsStatus:Full-time/Exempt/Non-ManagementBenefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) : 1Summary:The Member Services Coordinator supports the Director of Member Services in the coordination implementation and daily operations of The People Concerns Member Services programs including K9 Connections/Pets Landing and Studio 526 the agencys arts position provides administrative operational and program support to ensure the successful delivery of services for members experiencing homelessness or housing insecurity. The Member Services Coordinator assists with pet services arts programming community events outreach activities volunteer coordination member engagement partnerships data tracking and program Member Services Coordinator plays a key role in maintaining high-quality member services by supporting daily program operations coordinating logistics maintaining accurate records facilitating communication with community partners and helping strengthen programs that promote connection creativity wellness and community Duties and Responsibilities:Support the Director of Member Services in coordinating and delivering Member Services programs including K9 Connections/Pets Landing and Studio 526 through daily operations member support special projects and program promptly and professionally to member inquiries referrals emails and phone calls ensuring timely follow-up and coordination of members with resource navigation referrals scheduling problem-solving and access to pet services arts programming and community welcoming organized and well-equipped program spaces offices studios storage areas and service administrative support by managing calendars preparing materials maintaining documentation ordering supplies coordinating schedules and supporting program K9 Connections/Pets Landing services including pet food distribution veterinary clinics wellness services training outreach foster support rehoming and related veterinary services by scheduling appointments communicating with veterinary partners preparing required documentation and supporting members throughout the service members in completing required eligibility intake consent and veterinary logistics for pet clinics workshops art events outreach activities and community programming including registration scheduling setup breakdown and on-site Studio 526 programming including open studios workshops Art Jams exhibitions installations artist opportunities and community arts and maintain collaborative relationships with members volunteers artists donors veterinary providers community organizations and other Member Services at community events outreach activities partner meetings trainings and networking current knowledge of community resources veterinary services pet support programs arts organizations and referral and distribute program materials educational resources presentations flyers and communications for members staff volunteers and SharePoint and other internal communication platforms with current schedules forms announcements and program inventories of pet food donations art supplies equipment clinic materials and program resources including purchasing receiving organizing and program equipment vehicles storage areas and supplies to ensure operational readiness for daily services outreach clinics and member requests referrals registrations and service applications related to Member Services accurate program data participant records inventories documentation databases and reports while ensuring confidentiality and compliance with agency program statistics grant reports outcome data narratives and supporting documentation for monthly quarterly annual and grant compliance with agency policies grant requirements contracts reporting deadlines safety standards and documentation other duties as assigned in support of Member Services and The People Concerns :Bachelors degree in a related field; or an equivalent combination of education and relevant experience. Minimum of two (2) years of progressively responsible experience in program coordination project management event planning community engagement veterinary services animal welfare nonprofit operations social services or a related field. Candidates with transferable experience from healthcare education community-based organizations or other mission-driven environments are encouraged to California drivers license reliable transportation and proof of managing multiple priorities projects and deadlines while maintaining a high level of organization and attention to written verbal and interpersonal communication with Microsoft Office Google Workspace databases and other technology used to support program to build collaborative relationships with internal teams community partners volunteers and service to work independently exercise sound judgment and adapt to changing priorities in a dynamic Qualifications:Experience working with people experiencing homelessness housing instability mental health conditions substance use disorders or other vulnerable working or volunteering in a veterinary clinic animal shelter animal rescue pet food pantry animal welfare organization or other companion animal service coordinating community events volunteer programs or outreach developing and maintaining community with trauma-informed person-centered and culturally responsive or multilingual skillsWork Environment:This position splits time between office community and event travel to agency sites partner organizations and community events is evening and weekend work is required to support scheduled events and program position may require working outdoors in varying weather conditions and in diverse community may take place in busy fast-paced and occasionally loud regularly work in areas where they may encounter environmental conditions common to community-based outreach including heat cold dust noise strong odors and other outdoor use of computers standard office equipment and mobile technology is position requires the ability to sit stand walk bend and occasionally lift or carry materials weighing up to 35 interaction with companion animals in veterinary clinics shelters community settings and outreach events is role involves frequent interaction with people experiencing homelessness and other community members. Candidates should be comfortable working respectfully and compassionately in diverse environments and committed to providing person-centered trauma-informed services.